Office Administration, Public Relations
Resume:
CURRICULUM VITAE FOR FADZAI MASHAMBA
Block * Flat 11, 92 Baines Avenue, Harare: ****************@*****.*** 078*******/077******* PERSONAL DETAILS
Surname : Mashamba
Names : Fadzai
Date of Birth : 06/03/1993
Gender : Female
Marital Status: Single
Religion : Christianity
Languages : English, Shona
Nationality : Zimbabwean
I.D. Number : 63-2486821 V27
License : Class 4
PERSONAL PROFILE
A resourceful, hardworking and
ambitious young lady, whose drive
is coming up with innovative
solutions to problems through
research and development. This is
reinforced by the projects carried
out over the years spent in
pursuing a BSSc (Hon) Degree in
Sociology, one of which
contributed to being a team
worker. Development of the
existing skills, gaining more
knowledge and initiating some
positive changes in the industry I
work in is of high priority. Thus,
become a valuable asset to the
organization that is being worked
for. Further, my involvement in
the Rotaract Club of Harare
Central has given me quite the
knowledge of planning and
executing community
development projects.
QUALITIES
Self-motivated
High level of honesty and
integrity
ACADEMIC PROFILE
WOMEN'S UNIVERSITY Harare
M.S. Development Studies
(Nov 2020)
Relevant Course Project Planning and Management
AFRICA UNIVERSITY
GPA: 3.37
Bachelor of Social Sciences in Sociology (honors)
(Jun 2016)
WORK EXPERIENCE
Employer: Baines Healthcare Group
Period: August 2019- Current
Position: Social Media, Marketing and Public Relations Officer Job Duties and Responsibilities
Internal and external marketing.
Customer relationship management.
Social media management.
SLA Document preparation.
Developing PR strategies and campaigns
Preparing press releases, keynote speeches and promotional material
Building positive relationships with stakeholders, media and the public
Employer: Keltech Repairs
Period: August 2016- September 2018
Position: Part-time Administrator/ Rebranding Specialist Job Duties and Responsibilities
Monitor systems used by administrator for discrepancies and prescribe possible solutions.
Heading the rebranding team.
Social media management.
SLA Document preparation
Employer: Visualize IT
Period: July 2017-July 2018
Position: Front Desk Administrator
Job Duties and Responsibilities
Switchboard Operator.
First Point of contact for all customers.
Managing driver's schedule.
SLA document preparation.
Diligent and highly motivated
Innovative
Ability to work under pressure
Organized and time-conscious
Team worker
SKILLS
Communication skills
Problem-solving skills
Leadership skills
Technical skills (Microsoft
OS)
Risk management
Cost management
Superb negotiating skills
Well spoken
INTERESTS
Community development
Motivational and Gender-related
article writing
Travelling
REFERENCES
Alois Nyamadzawo
Corporate Affairs Manager
Baines Healthcare Group
Sinikiwe Makove
Women Empowerment Manager
Camfed Zimbabwe
886676
*******@******.***
Dion Govender
Operations Officer
WNS Global Services
****.********@**********.**.**
Kelvin Murambiwa
Managing Director
Keltech Repairs
**************@*****.***
Derek Chikukwa
General Manager
Account reconciliation.
Daily jobs designation to helpdesk and field technicians accordingly.
Personal assistant to General Manager.
Complaints management.
Company vehicle fleet management.
Employer: WNS Global Services (British Gas Residential Campaign)
Period: November 2016- June 2017
Position: Customer Services Administrator
Job Duties and Responsibilities
Customer complaints management.
Managing meter exchange appointments.
Processing payments.
Collaboration with WNS Cares Foundation to implement Water Sanitation Project in a local high school.
Employer: CAMFED Zimbabwe
Period: February 2015- December 2015
Position: Women Empowerment Intern
Job Duties and Responsibilities
Departmental administration.
Managing travel and accommodation arrangements for department members travelling into the different districts. Vetting SME loan applications.
Loan disbursal.
Assisting clients with their university applications. Employer: Edgars
Period: November 2011- July 2012
Position: Customer Sales Assistant
Job Duties and Responsibilities
Advising & serving customers.
Processing payments.
Assisting customers in order to help them find what they need. Ensuring stock levels are well maintained.
Promoting store cards or special offers.
Providing customers with information on pricing and product availability.
Arranging window displays.
Handling customer complaints or handing customers on to management.
Visualize IT
*****@***********.**.**
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