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Telecommunications Engineer Voip

Manila, Philippines
September 12, 2021

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Reynaldo M. Merelos 091********

Career Objective

A highly driven IT Professional with CISSP, Cyber Security, CISCO and Microsoft Certification seeking a position where I may contribute exceptional system analysis, information technology, managing and technical support expertise for the progress of a leading multi-national organization.


Able to provide strong effective leadership and mentorship to the multisite IT support team by fostering a culture of professional development service and continuous improvement regularly monitor and asses performance of direct reports to provide constructive feedback and highlights development needs

Academic Background

Degree / Professional Certification Courses Attended

Certified Information Systems Security Professional - Miro course

Penetration Testing and Ethical Hacking Using Kali Linux - Micro course

Web Application Penetration Testing – Micro course

Corporate Cyber Security Management - Micro course

PCI / DSS – Micro course

Microsoft Certified System Engineer


CCNP Security

Bachelor of Science in Computer Engineering

Work experience

Abdul Rahman Barak Al Babtain Kuwait January 15, 2019 – August 15, 2020

Sr. Network Secuity Engineer

Responsible for the provisioning deployment configuration and administrationof many different pieces of network and security related hardware and software

Manage routers switches and various monitoring tools.

Manage security devices of the bank blue coat, imperva, Cisco ISE, Cisco ASA firewall.

Manage network architecture and security infrastructure.

Solid foundation in networking fundamentals

Works with Information Technology and business related units to improve the external and internal security posture on the various information/data exchange process for automation, improvement in controls, and reduction in manual inputs

Implements Threat Intelligence based controls, proactively to reduce the risk and investigate the suspected and actual security incidents in accordance with the security incident management standard.

Kuwait International Bank June 01, 2018 – January 01, 2019

Sr. Network Secuity Engineer

Duties & Responsibilities

Supports the Information Security team for smooth operations and by considering various business requests and providing respective

Manage security devices of the bank blue coat, imperva, Cisco ISE, Cisco ASA firewall.

Propose and implement changes to existing policies and procedures to ensure operating efficiency and regulatory compliance.

Performs other duties in line with scope of work and as instructed by the direct manager.

Essential Duties and Responsibilities

Monitors the LANs and WAN to assure network performance and to detect component


Responsible for the evaluation, selection recommendation and installation of hardware

and software required to ensure network security and protection of customer

information, to include firewalls, anti–virus software, intrusion prevention and intrusion

detection software, content filtering software and software patch management.

Installs, troubleshoots and repairs bank–wide network cabling infrastructure as


Maintains up–to–date records and information on network/branch configurations,

including hardware and software components, their locations, reliability and service


Cyber Security Specialist

PHITELCO Oct 1, 2015 – Sept 1, 2017

Duties & Responsibilities

Perform Internet penetration testing (black box / White box testing and Use testing tools as scanning network pinging and testing packet crafting and analyzing port scanning for vulnerability assessment.

Perform analysis and testing to verify the strengths and Wekaness of Web Application and Web Services.

Perform analysis and testing and verify the strengths and weaknesses of a variety of operations systems, network devices web application and security architectures. assist with the development of remediation services for identified findings. Customize operate audit and maintain security related tools and applications.

Develop and maintain an ongoing risk assessment program.

Build compliance in all areas of information security in the company

Ensure information security policy and procedures are enforced across the company.

Drive remediation (based on audits, vulnerability scans and penetration tests)

Documents and update Security processes as needed.

Define implement and maintain corporate security policy.

Governance and compliance implement company security framework, principles, policies and standards.

Research security trends and current practice recommending new initiative and approaches

IT Manager

Diamond Concierge Company, Kuwait Sept 1, 2012 – Sept 2015

Duties & Responsibilities

Install and manage the IT infrastructure for the regional offices as decided by the management.

Monitor and maintain Firewall, IDS SNORT log file in the company.

Implement IT Policy rules in the company like password security, Data Security, Physical Access policy, VPN and Firewall policy.

Ensure continuity of IT Security operations by implementing and maintaining adequate backup and recovery processes.

Work closely with HO IT operations team to ensure adherence to central IT policies and procedures.

Create and manage regional IT budgets.

Responsible for accessing new hardware requirements and coordinating the procurement processes & performing vendor management.

Ensure Anti-Virus update management for end user devices.

Conduct database administrative tasks.

Ensure adherence to the Support escalation matrix and responsible for the helpdesk tickets raised from the regional offices.

Provide IT support for the other remote branch.

Ensure security of all confidential information.

Network Operation Center – Supervisor

Tarasul Telecom, Kuwait June 1, 2009 till Dec 30, 2011

Duties & Responsibilities

Responsible for Monitoring and ensuring network quality and reliability by proactively correcting network faults.

Monitoring IDIRECT/NSS6&NSS7 VSAT connectivity in all remote sites outside Kuwait.

Knowledge in VSAT installation Dish cross poll LNB, BUC, Feed horn.

Configuring VSAT connectivity like IPR/DVB/DVBS2, Com tech Modem and Router.

Monitoring sites using MRTG, Packet shaper for QOS, What’s up gold monitoring tools.

Supervise all Network operations Center agents by assigning task, schedule, and daily proper turnover of the troubleshooting reports.

Manage daily troubleshooting problems to the entire remote site by using online chat.

Communicate to New Skies Satellite NOC for activation for new remote sites.

IT & Telecommunications Engineer

Mena Business Services - Kuwait Feb 03,08 April 15, 09

Duties & Responsibilities

Development of Call Flows on IVR for various clients.

Maintaining the IVR infrastructure.

Network Management included a Cisco Switches/ Cisco Routers/Cisco Firewall..

.Maintain Domain Controller and DHCP Server and Antivirus Server

Maintain Nortel Contact Center Manager Server (CCMS)

Maintain Nortel Contact Center Manager Server (CCMM)

Maintain Nortel Contact Center Recording Server (NCCR)

Provide Real Time Monitoring configuration for call center

ACD configuration based on client requirements...

Coordination with Client IT representatives for projects implementation.

Define and manage IT policies.

Telecommunications Engineer

July 2003 – Jan 30,2008

Commercial Bank of Kuwait – Kuwait

Duties & Responsibilities

Manage Cisco Call Manager, Administration and IVR Administration.

Manage LAN/WAN connectivity, E1's and all communications on Cisco Devices

Manage Call Center connected to IVR, Call Manager and ININ Database

Manage IP Phones, Models 7910, 7912, 7940, 7960 Series

Manage routing and switching,

Installation of the Interactive Voice Response on Interactive Intelligence, employing the use of Cisco voice gateways like the Cisco VG200 and the Cisco ATA

Manage implementation of Cisco IP phones at the bank, assist in the setup of the centralized administrative software, the Cisco Call manager and actively administer the call manager

Manage Linux red hat server for DHCP, Authentication services (radius).

Check and ensure file system integrity for proper operations.

Create user profiles and implement policy on security across the system.


Strong IT skills and knowledge including hardware, software and networks

Meticulous attention to detail

Ability to use logic and reasoning to identify the strengths and weaknesses of IT systems

A forensic approach to challenges

A deep understanding of how hackers work and ability to keep up with the fast pace of change in the criminal cyber-underworld

Ability to seek out vulnerabilities in IT infrastructures


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