Desktop Support Electrical
Resume:
Marcel Muamba
My Resume
OBJECT
Full -Time
SUMMARY
Professional network and systems information Technology with over 5 years of experience designing and managing network, security and server infrastructure. Detail-oriented and proactive with strong troubleshooting training communication and analytical abilities.
CONTACT
PHONE:
EMAIL:
***************@*****.***
ADDRESS:
4532 W Pioneer rd. Apt 450, Irving Tx, 75061.
EDUCATION
University of KwaZulu
02/2010 – 11/2014
Bachelor’s Degree in Social Science.
North lake college
02/2018 – 09/2019
Cisco Certificate in CCNA1, CCNA2, CCNA3, CCN4, CCNA Security
WORK EXPERIENCE
Aerotek (Multicam Inc) Electrical Wirer and Assembler
07/2020-Current
Building electrical panels and installing electrical wiring and connections in residential, commercial and industrial environments
Testing and inspecting installations to ensure functionality
Preventive and unplanned maintenance of electrical systems
Electrical fault diagnosis
Repairing faults in wiring and electrical components
Wiring of industrial electrical equipment
IES Communication (Network Cable) Forth Worth Tx
03/2018–06/2019
Cable network Cat5 and Cat6 Installation RJ45 Termination. Track record of establishing connections, programming features and activating remote access tools effectively
Competent in verifying cable services by testing circuits, alarms and equipment, and identifying and troubleshooting problems in a time efficient manner
Talented in inspecting installation sites to determine cable layout suitability
Effectively able to respond to preventative and regular maintenance requests in a timely and efficient manner
Bed Beth and Beyond (Clerk and Problem Solver) Lewisville Tx
03/2017–02/2018
Maintain files and records so the remain updated and easily accessible. Sorting and distributing incoming order and prepare outgoing orders to customers. Undertake basic bookkeeping task, issues invoices, shipping labels. Spreadsheet creation and word processing in items ordered. Fixing and Clearing computers jammed.
Technical Support Engineer at MTN-South Africa
04/ 2012- 02/ 2016
Install Cell Tower, 2G,3G UMTS and LTE panel antenna, Feeder, BTS. Installation Indoor and Outdoor telecommunication site(BTS, Fiber, Rack, Battery,climb tower to install Micro wave antenna, Radio, Panel antenna, tilt antenna) Monitoring Network elementary 2G/3G Optimization Drive Test and 2G/3G traffic Analysis 2G/3G Benchmarking 3G Traffic Performance TRX/BTS Expansions BBU power UMTS Node B 3100 KPIs reporting Make Noc Outage reporting RAN Troubleshooting Cut over Commissioning Troubleshoot RTN, Ericsson, Ceragone equipment Cleaning Alarms fault Network Performance Management with Core Switch and Packet Switch Genset, Fuel tank and Panel electrical installation QC Installation Indoor and Out site for acceptance.
Mora Incorporated (Desktop Support and Help Desk) South-Africa
01/2010 -03/2012
Serve as the first contact with customers who need technical assistance via the phone or email. Perform troubleshooting using different diagnostic techniques. Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting. Provide quick resolution and excellent customer service. Provide needed information on IT products or services.
SKILLS
HARDWARE
Assembly, Maintenance,Periphal,Printer, Driver, Troubleshouting Operating systems (Windows and MacOS) ...
Office suites (Microsoft Office, G Suite) ...
Presentation software (PowerPoint, Keynote) ...
Spreadsheets (Excel, Google Spreadsheets, etc.) ...
Communication and collaboration tools (Slack, Skype, etc.) ...
Accounting software (QuickBooks, FreshBooks, Xero, etc.)
.
SOFTWARE
Installation,Debbugging,Microsoft office,Adobe Golive, Adobe Photoshop,Houtsuite,WordPress, Quickbooks.
ERP systems like SAP;
Accounting systems like Navision;
CRM system like MS Dynamics.
OPERATING SYSTEMS
Microsft Window 10, Window 8, macOS,Android,IOS..
Routing and switching essentials
Scaling and connecting network
NETWORKS
Configuration,Servers, Routers TCP/IP Socket, Programming,SQL,
LAN Technology. Routing Protocols : BGP,OSPF,EIRGP,IGRP,RIP,IS-IS.
Develop and Administer Disaster recovery plans.
Install Wide range of network equipment
Virtualisation, Firewalls,Cisco, Meraki etc..
SECURITY
Virus Protection, Maintenance,Monotoring, Back Up management,Discover Recovery
Develop and Administer Disaster recovery plans.
Install Wide range of network equipment
Virtualisation, Firewalls,Cisco, Meraki etc..
OTHERS
Install, Troubleshoot network device Routing, cutting and soldering wires Install electrical and electronics component on truck(GPRS Antenna Omnidirectional) Maintain control switch panel and instrument and radio panel (punch E1,T1
END
LAN and WAN hardware/software
Software
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