Travel Agent Customer Service
Resume:
Marleen Morales
Oakland Park, FL 33309
*******************@*****.***
Objective:
To acquire a challenging position within an organization that promotes growth where I can utilize my personal and professional skills effectively. Qualifications
Excellent customer service skills.
Proficient in sales.
Strong interpersonal skills. Excellent communication skills. Self-motivated.
Organizational ability.
Capability to work as an individual.
Leadership skills.
Proficient in Microsoft Office, Excel. Ability to handle high call volume.
Team Leader/ Floor Support.
Ability to type 45 wpm. Fluent in English, Spanish. EXPERIENCE
Vacation Village Voyages, Ft. Lauderdale, FL - Floor Manager / Travel agent representative
June 2009 - March 2020
● Booked clients with vacation packages.
● Assisted client with paying maintenance fees
● Cancelation Department- Assisted clients with payment arrangements, as well as reassuring that the client wouldn’t cancel.
● Monitored Calls- Listened to employees and clients calls to reassure our clients were receiving the best service and best quality calls.
● Floor Manager-Provided positive feedback to my team, assisting them with any further assistance in call time, speaking with our clients and providing the best customer service, Assisted with escalated calls whether clients were upset and not satisfied with the service they received. My responsibility was to make sure the clients were taking care of and were extremely happy.
Convergys- Tamarac, FL - Sales/ Customer Service
June 1998 - April 2009
● Sold wireless service for Cingular / AT&T Wireless
● Assisted customers with new services or added new features to the account.
● Tracked customers packages.
● Updated customers with account information.
● Provided excellent customer service.
● Floor Support- Assisted new training class with help on the phones, gave support and advice on how to help the customers. EDUCATION
John F Kennady, Paterson, New Jersey - High School September 1978-1982
Hobbies
● Reading
● Walking
● Watching movies
● Vacationing
References Available upon Request
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