Pankaj Sehgal

+971-**-***-**** adomqh@r.postjobfree.com

Summary:

PMI Certified IT professional holding Over 20 years of comprehensive experience in ICT Project Management with a consistent track record of leading, delivering enterprise Interactive Projects and IT operations including strategic planning, process implementation, IT infrastructure management by ensuring optimal utilization of resources. Deftness in management of business partner relationships. Possesses a clear understanding of the industry, technology trends with the distinction of instituting new practices to achieve business excellence at the optimal budget. EXPERTISE IN

Strategic Planning

Program Management

Budget Management

Delivery Management

Quality Assurance

Requirement Gathering

Resource Optimization

Budgeting & Cost Control

Client Relationship Management

Procurement and Negotiation Strategies

Vendor & Stakeholder Management

Team Mentoring & Leadership

Conflict Resolution

Operations Management

Industry Best Practices

SLA Compliance

Process Standardization

EDUCATION

B.Tech. (Industrial Engineering),

Punjab Technical University (2010)

3 Yrs. Polytechnic Diploma in

Computer Science & Engineering.

(Dec. 2000)

PROFESSIONAL ENHANCEMENT

PMP - Project Management

Professional.

ITIL V3 foundation

PMCP Certification (Wipro)

6 Sigma YB

PMI PgMP - 5 Days Training for from PMAC

CCNA 2.0, CCNP (Routing, Switching)

MCP

EXECUTIVE SUMMARY

Expertise in delivering large-scale IT projects and programs throughout the program lifecycle from drafting the Business case to the value realization and enhancement stage.

A pragmatic leader focused on transforming strategic plans to workable solutions via in-depth planning and adept execution.

Ensure all technical strategies and activities are aligned with corporate goals by combining technical expertise with strong business acumen and operational understanding.

Responsible for Stakeholder Management with expertise in conjunction with management at various levels.

Provide inputs to IT operations, governance processes, risk management, and technology architecture development to ensure secure, stable, scalable systems to meet the dynamic & evolving business needs of the organization.

Responsible to lead IT professionals across major IT Project and Support teams, maintaining organizational effectiveness & efficiency by defining, delivering, and supporting strategic plans for implementing various technologies.

Managed numerous transformations, upgrade and migration projects covering a user base of more than 10000 employees.

Adept at preservation of service availability by implementing disaster recovery, back-up procedures, information security, and control structures.

Skilled to handle TOP management expectations and chair program reviews with the steering committee.

Adroit in managing vendor/partner relationships in a program with effective negotiation strategies.

Skilled to evaluate existing IT Processes, Methodologies, and their direct impact on the Projects and highlight associated risks.

Skilled in workflow management, defect/issue tracking, problem management, risk management, and change tracking.

Mentor, motivator, and an articulate communicator with good presentation, interpersonal and analytical skills. PROFESSIONAL EXPERIENCE

Injazat Data Systems ~ IT Project Manager ~ June 2019 till Date

Responsible for Managing End to End Project delivery under contractual guidelines.

Keep Project Documentation up-to-date as per Organization standards and active participation during Audits.

Focus on Project Quality and Budget keeping delivery Schedule intact.

Responsible for managing the delivery of IT portfolios including Network LAN, WAN, MPLS Data Network, Data Centers, Disaster Recovery, Applications rollouts.

Report Projects and Program progress to Management and Present regular dashboards for quick reviews.

Manage vendor relationships and participating in contract negotiations.

Liaise with various support teams to manage Programs covering multiple projects (EMS, Network, Datacenter).

Liaise with internal & external suppliers pertaining to collating requirements, defining solutions for integrating systems.

Focus on risk & issue management, testing, operation handover, resource utilization/time management, business change activities, stakeholder management, and project communications for seamless implementation of projects

Evaluate risks & issues to effectively resolve and minimize impact. Highlight critical technical issues with potential business impact to the stakeholders to implement effective remedial measures.

Follow up with various support teams pertaining to re-planning, recovery, or termination of business IT projects based on requirements

Manage financial aspects of assigned business IT projects and update details of the cost incurred to respective stakeholders.

Latest Assignment:

Worked as IT Infra Project Manager for Gov. Organizations in (Abu Dhabi) UAE.

Handled Key Project of Building Datacenter, Cloud Transformations, Core Application Migrations for Adbudhabi Gov. Agencies.

Leading and managing projects of Large and Medium sizes which includes end to end onboarding and Migrations of clients to INJZAT DC

Setting up ITSM environment and enable Helpdesk process for IT support from INJZAT Managed services.

Completing Operations readiness and handover to operations to initiate Manage IT support. Wipro Ltd., ~ IT Project Manager ~ July 2010 – May 2019 Accolades:

Distinguished for efficient management of multidomain projects in 9 years. Major UAE clients Like, Dubai Airports, DIB, ADNOC, CCAD, ENBD, Dunia Finance, UAE Exchange. Successfully completed DR Implementation project of major telecom Data Center in India before delivery schedule,

Implementation of a Disaster recovery site UAE for Dunia Finance (UAE). Responsibilities:

Latest Assignment: Worked as IT Infra Project Manager for Largest Bank in (Abu Dhabi) UAE.

Handled key role in BANKs merger activities for END User migrations, Training, and rollouts.

Leading and managing multiple projects of Large and Medium sizes which include Application rollouts, Enterprise monitoring, and ITSM tools, Network, platform and Datacenter builds for EMEA region Wipro customers since 2013. Summary of Key Projects completed (Details of projects in Appendix):

# Project Name Domain Vertical Geography

1 Cisco ISE Deployment N&S Healthcare UAE

2 Multiple EMS Tools Implementation. EMS Gov, Telco, O&G, BFSI, Gov. UAE 3 P2V Migration and DR Build VM Ware ITES – Gov. UAE 4 Smartworld – Dubai Airport – NMS EMS Aviation UAE 5 NAC And Wireless Deployment N&S BFSI UAE

6 Cisco NAC rollout – Pan India N&S Telecom INDIA

7 Disaster Recovery Site build for Nation DC DC Telecom/Banking UAE & India 8 EMS Tools Upgrade – HP EMS BFSI & ITES UAE & India 9 Wi-Fi Network implementation and rollout Network Telecom INDIA 10 DC network upgrade – DC LAN enhancement Network Telecom INDIA 11 Storage Migrations and Upgrades – VMAX, VNX Platform Telecom INDIA 12 HA build for Core Telecom Applications Platform Telecom INDIA 13 BMC – EMS Suit implementation – IGI T3 EMS Aviation INDIA 14 HP – ITMS tools Implementation – Dubai Airports EMS Aviation UAE 15 Bank integration – Infra and End-user DC BFSI UAE 16 Data Center Build DC Gov UAE

17 Infra Transformation and Cloud Migration DC GoV UAE TechMahindra Ltd., Noida ~ Project Lead ~ MAR 2007 – June 2010 Accomplishments:

Successfully completed Technology transformation project for AT & T.

Project Scope encompassed Network LAN Planning, Designing, and Migration of 180 Offices and DC location from Legacy network to Cisco Setup.

Key Responsibilities:

Worked as Project lead aligned for LAN & WAN Planning, Design & Delivery for Global Telecom Operator -

(AT&T) for the USA. (On-site – Offshore Model)

Solution consultation with the Sr. Technical Director for the Scoped sites and creation of delivery Schedules.

Ensure Site Assessment was performed by the Field team and Collected requirements from stakeholders.

Review Network Assessment and Documentation.

Coordination and Interaction with different teams for Delivery /support activities during the project phase.

Prepare/ Review the process for Network design document and drawings using Netviz.

Planning of project deliverables, Preparation of Project Plan and roll-out schedule, shipment, and delivery schedule.

Identifying, evaluating, and determining risks for moderately complex production and/or operational decisions within a functional area.

Obtain Project Sign-Off procured and updated records. Bharti Airtel Limited, Delhi ~ Network Engineer (British Telecom Project) ~ Jul 2006 – Mar. 2007 Key Responsibilities:

Assisting a team of engineers present at different nodes to efficiently handle the BT network in India.

Planning & Commissioning of New pops and network elements in coordination with the O&M team.

Troubleshooting and providing solutions to Level-2/3 escalated cases based on tickets generated by support group ISP, MPLS networks.

Planning & Executing change activities for network enhancement.

Coordination with BT Amsterdam team for BB network incidents of BT India.

Sify Limited, Chandigarh ~ Network Control Engineer (Broadband Lead) ~ Jan. 2004 – July. 2006 Key Responsibilities:

Managed and Lead a team of 20 engineers handling Network Delivery and operations for the region.

Supported END to END Retail & Corporate customers starting from installation of services

(LL/ISDN/Broadband), Network Layout Plans to Hardware deployment.

Coordinate with telecom service provider for installation & maintenance of VPN/IVPN links, E1/ PRI, Cisco, Broad Band Devices AP (Access points) and SU (Subscriber Units), VOIP Phones, ATA (DAX, CISCO).

To coordinate with Multiple vendors for smooth operations and maintenance of Network devices.

Responsible for installation and maintenance of Base station connecting to Chandigarh/ Ludhiana POP ensuring 100% uptime.

Responsible for the proper functioning of Retail Business (Iways /MDU) IT Operations. Handling their issues with proper escalations to Central NOC.

PREVIOUS ASSIGNMENT

Datacraft India Pvt. Ltd (Team Lease) ~ DC Associate Engineer ~ Aug. 2003 – Jan. 2004

Dedicated project engineer for State Bank Core Banking project. Responsible for build and Manage DC at State bank of Patiala (National Head office)

Worked to deliver end-to-end network infrastructure including Feasibility testing, Installation & maintenance of VPN links using leased line and ISDN backup lines & to suggest Hardware Requirements for the branches. CMS Computers Ltd. ~ Sr. Customer Engineer (Team Lead) ~ Nov. 2000 – Aug. 2003

Worked as Team lead for ISP NOC operations at Sify limited.

Leading the support team for retail customers and Corporate WAN customers under-managed services. Professional Training

A Practical Introduction to Cloud Computing

Professional Scrum Master 1

Mastering Collaboration-Work together for the

best results

Change Agility in the Workplace Become a

Change Agent

Comparing Agile vs Waterfall Project

Management

Agile Leadership and Resilient Teams

Communication Skills- Personality and Behaviour in Business

Decision Making Solve Problems with Emotional

Intelligence

Active Listening- You can be a great listener

Growth Mindset, Grit, and Neuroplasticity, for

Excellence

PERSONAL DOSSIER

Nationality Indian

Passport Number L1904647 valid till July 2023

Language Known English and Hindi.

Father’s Name Mr. Om Prakash

Mother Name Mrs. Bimla Devi

Marital Status Married.

I declare that the above-furnished details are true to the best of my knowledge and belief. Place:

Date: Pankaj Sehgal.

~ References and other documents shall be furnished upon request ~

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