Quality Engineer APQP or Floor Operations

**** ***** **. *.*. 616-***-****

Wyoming, MI **548 616-***-****

e-mail: ***.*********@*******.***

QUALIFICATIONS SUMMARY

Quality Professional with 25 years of experience in the automotive and office furniture industries. Strong emphasis in managing quality and production staffs. Process experience in injection molding, die-casting, metal forming, brazing, stamping, painting, assembly, wood forming, machining and some welding. Areas of expertise include:

Quality Supervision Quality Systems Quality Engineering

Technician Supervisor

Quality Engineering

Supervisor

Production Supervisor

Performance Reviews

Disciplinary Actions

Hiring Employees

IATF

ISO 9001-2008

Baldridge Criteria

Layered Process Audits

Calibration Systems

SPC Systems

Supplier Quality Management

8D Problem Solving / DOE

Visual Standards

Warranty Analysis

APQP and PPAP

QFD and DFMEA

MSA/GR&R

Capability Studies

PFMEA/Control Plans

Other Proficiencies

MS Word, Excel and PowerPoint

Poka-Yoke Implementation, GD&T and Drawing Reading

Lean Manufacturing, Ford Team Oriented Problem Solving, Toyota Production System, Auditing Seminars

PROFESSIONAL EXPERIENCE:

THIERICA DISPLAY PRODUCTS, Grand Rapids, MI OEM Automotive Button Painting/Assembly 2017 – 2021

Production Quality Engineer

Responsible for managing multiple customers for all facets of production quality issues.

Managed up to 20 customer complaints and ensuing customer corrective actions at one time.

Lead cross functional teams through corrective actions, coordinated root cause studies, and summarized reports.

Wrote and updated multiple quality system procedures and work instructions.

Lead a major cost savings project working with the Michigan DHHS and a local vocational school hiring underprivileged workers and students to work at reduced costs and with tax incentives.

HIATAS FROM WORK Will explain during interview 2009 - 2016

GRAND RAPIDS FOAM TECHNOLOGIES, Grand Rapids, MI Fabricated and Molded Foam Products 2006 – 2009

Director of Quality Assurance

Managed both quality departments for two manufacturing facilities.

Managed all quality personnel and operations of the quality department and Laboratory.

Responsible for the entire ISO 9000-2001 quality system and managed all registrar ISO audits.

Managed all corrective actions for the entire company and tracked all cost of quality activities.

MAGNA DONNELLY, Holland, Michigan OEM Automotive Windows Supplier 2005 – 2006

Advanced/Production Quality Engineer

Managed quality activities for entire focus factory, including reducing customer complaints, developing training programs, defining quality standards, and performing all APQP activities on new programs.

Reduced customer complaints of surface issues by 98% in a six-month period by developing effective visual quality standards and training all production workers to a passing grade.

Corrected over 50% of sunroof quality issues related to poor design within an 8-month period by initiating and following through on product design changes that improved quality.

Improved the Gage R&R ratios by over 70% on an existing complex gage with over 40 SPC points by innovating modifications that reduced or eliminated gage variation.

Eliminated 100% of customer complaints related to shipping damage by negotiating and arbitrating a dispute over the forced use of improper packaging by the customer.

STEELCASE CORPORATION - Grand Rapids, Michigan Office Furniture Manufacturer 1996 – 2005

Senior Quality Engineer

Lead the advanced product quality planning activities on product development teams and managed supplier product development activities. Also developed procedures and training programs.

Lead a cross-functional engineering team to integrate all APQP processes into the corporate product development process. Trained over 150 engineers and quality personnel in this new process.

Promoted quality principles by writing and implementing DFMEA, PFMEA and QFD procedures and training programs and taught over 15 courses to engineers over a 5-year period.

Discovered over 200 previously unknown design related quality issues by facilitating over 75 DFMEAs for nearly 40 new product development projects.

Hosted ISO-9000 audits and minimized non-conformances during six ISO-9000 audits by developing effective ISO procedures and preparing functional departments prior to the audits.

Greatly expanded process capability knowledge by helping to program a new corporate wide access database to capture and summarize process capability information.

FEDERAL-MOGUL CORPORATION, Logansport, Indiana OEM Automotive Fuel Systems 1995 – 1996

Quality Engineering Supervisor / Production Supervisor / Quality Engineer

Supervised quality engineers and activities, including managing multiple problem-solving projects, presented quality dashboard measurables to management and coordinated customer audits.

Focused management resources on top issues to maximize profits by creating a scrap collection and summarization program with MS Access database.

Managed over 60 production operators on three production lines and completed all production schedules with minimal downtime.

Resolved over 20 operator grievances and complaints by collaborating with union stewards and human resources to find mutually acceptable resolutions.

PRODUCTION ALUMINUM COMPANY, Sparta, Michigan OEM Automotive Die Casting 1991 - 1994

Quality Engineer / Technician Supervisor

Directed the floor inspection and process operation activities of the quality technicians, produced all PPAP documentation and facilitated multiple corrective actions.

Directed all quality technician operations including control plan adherence, gage calibration, final inspection, and layout issues

Reduced non-fill scrap by 85% by researching and purchasing a water softener treatment system that nearly eliminated calcium buildup in the die coolant lines.

EDUCATION / RECOGNITIONS

B.S. in Statistics, University of Michigan, Ann Arbor, Michigan

A.A. in Business, Grand Rapids Community College, Grand Rapids, MI

Valedictorian, Summa Cum Laude, Rockford, H.S., Rockford Michigan

Awarded University Of Michigan Community College Scholarship

Alpha Sigma Phi Social Fraternity, Vice President, Rush Chairman, University of Michigan, Ann Arbor

Contact: Patrick Morrissey 616-***-**** ***.*********@*******.***

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