To obtain employment with a company that offers a positive atmosphere to

learn and implement new skills and technologies for the betterment of the organization.

1. Underwriting New Associate – Feb/2019 to Jan/2021 Accenture Solutions Pvt Ltd, sholinganallur.

• Calculating ratios, analyzing results; monitoring variances; identifying trends and report the results to management.

• Do changes as per the client requirement with calculations by comparing and correcting data.

• Send emails to clients if there is a clarification needed and send follow-ups mails until the closure of the case. Making changes as per the requirement.

• Maintain confidentiality of financial information, investment decisions and have consistence performance if any other tasks assigned by the organization.

• Maintains database by entering, verifying, and backing up data on the share drive path.

• Contributes to team effort by accomplishing related results as needed. 2. Process Associate – May/2018 to Dec/2018

Tata Consultancy services (TCS), Chennai one.

• Continuous monitoring the mails, check the availability errors and failures in alerts.

• Handle first-level incident / problem determination and resolution on a 24x7 basis service incidents and queries within the agreed service levels.

• Timely escalation of incidents to higher levels when required. Log file monitoring for errors.

• All the incidents raised for the application error has been monitored through the service now application

V.S. Anisha Sunilkumar

adomds@r.postjobfree.com

6/113-1 Sikkalampalayam,

Elur (P.o),

Kinathukadavu,

PIN: 641032,

Coimbatore.

PH:759-***-****/

979*******

Personal Profile: -

D.O.B: 25/11/1997

Area of interest: HR domain

Language skills:

To speak: Malayalam, Tamil &

English

To read & write: Tamil &

English.

• Will typically escalate to an L2 resource and follow the documented escalation procedures.

• Coordinating and resolving tickets which are in L1 and L2 scope. Assigning the ticket within the agreed SLA.

• Resolve the task and will update the user with the details of the ticket.

• Focused on customer needs and met customer expectations and received appreciation from customer. Updates to the user for the query status.

• Resolving and Assisting the queries in Service Now Tool.

• MBA (HR) pursuing final year (waiting for final semester result), under Pondicherry University in Loyola college Chennai, Tamil Nadu, India.

• B.com (C.A) with 7.5 CGPA in the year 2018, From Karpagam Academy of Higher Education, Coimbatore, Tamil Nadu, India.

• HSC with 84.67% in the year 2015, from Vivek Vidhayalaya Metric Higher Secondary School Coimbatore, Tamil Nadu, India.

• SSLC with 88% in the year 2013, from Vivek Vidhayalaya Metric Higher Secondary School Coimbatore, Tamil Nadu, India.

• UG: - “A study on financial performance of select cement companies in Tamil Nadu”

• PG: - “A study on exit interview & its effectiveness with special reference to select IT companies”.

• Certification / Training Details : Certified in Tally ERP9. Internship in Auditor Office - implant training in JPSK & associates audit office from 06-06-2017 – 01-08-2017.

• Co-Curricular Activities : Participation of Commerce Exhibition exhibited “A commerce product on individualistic institution “A commerce product on individualistic institution”.

• MS Office (Word, Excel, Outlook, PowerPoint)

• Applications: Service Now, Compass, Salesforce.

• Ability and eagerness towards learning concepts

• Fast learner and good team player

• Strong decision maker

• Problem solving

• Adaptability

• Time Management

I hereby declare that the above-furnished details are correct and true to the best of my knowledge.

Date: Signature

Place: Coimbatore V.S.Anisha

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