CAREER OBJECTIVE

To seek a suitable position in order to utilize my knowledge and skills, to the full extent for development and further enhancement, thereby attaining professional growth and personal satisfaction.

Work experience (from present to backward)

SENIOR EXPERT/ Tata Consultancy Services (May 2019-Present)

Case management team Account: Optus (Australian Telco )

Coach inspired lead NTech II, Nepo Mart Angeles City

Job Description:

Provide technical assistance level 2. Mobile and Fixed service

Support Tier 1 agent in the TEX (Team of Experts) Community.

Attend escalation calls for technical assistance.

Managing and assisting agent during their fishbowl period.

Facilitate and assess new agent during their fishbowl training.

Provide feedback and endorsement of newly graduate agent to their Team Lead.

ASSISTANT QUALITY Concentrix Clark (Aug. 2016-April 2019 )

SUPPORT/ (Account AT&T/ DIRECTV )

SM Clark, Clark field Pampanga

Job Description:

Assist agent on technical inquiries, customer handling product knowledge.

Help in escalating call driver and monitoring the que.

Provide End of Shift report and creates strategies.

First in line in the absences of the Team Leaders. Attend escalation calls.

TECHNICAL SUPPORT / Concentrix Clark (June 2016-Aug. 2018) CUSTOMER SERVICE (Account AT&T/ DIRECTV ) REPRESENTATIVE SM Clark, Clark field Pampanga.

Job Description:

Handles Technical concerns of DIRECTV services.

Handles billing inquiries, disputes and adjustment.

Handle sales in related to DIRECTV services.

MANAGER/OIC First Centennial Food Corporation(Aug. 2013–Jun 2016)

Jasa Complex, Olongapo Gapan Rd, City of

San Fernando Pampanga Job Description:

Appointed as the OIC at Jollibee Mega Caltex for 1 yr.

Handle Budget and Sales forecasting.

Create Necessary action plan and implement activities.

Implement business goals and objective.

In charge of the Stock ordering, stock forecasting and stock transfer.

Assist in Marketing activities and creating strategies. Over all in charge of the Daily operation activity.

SUPERVISOR Party Land / Party Place (June 2012-2013)

Km 69 Mc Arthur Hiway Dolores San Fernando Pampanga Job Description:

Handled operational shift and supervise / oversee the entire activities of the restaurant

Handled guests' complaints and implement appropriate actions.

Keep track of sales and guest counts.

Establish marketing strategies on how to possibly increase in sales and create marketing awareness.

Develop and implement and other applicable procedures in handling restaurant machineries, appliances and other assets / fixtures.

Create Standard Operating Procedures in handling restaurant operation and assets.

MANAGER TRAINEE McDonalds Marquee (Mar. 2011-Nov. 2011) Marquee Mall, Pulong Maragul, Angeles City. Phil.

Job Description:

In charge in monitoring Sale, QSC &V (Quality, Service, Cleanliness & Value).

Initiates Product Knowledge and Operating procedure to all the crew.

In charge of Planned and Maintenance to all equipment and submitted report by the end of the month.

In charge of ordering, Inventory and assuring the good Quality of the product. Ensuring a safe environment for both employee and customer.

MANAGER TRAINEE McDonald’s Q-plaza (Oct. 2008- Feb. 2011) Q plaza commercial complex, Felix Ave. Cainta Rizal

Job Description:

In charge in monitoring Sale, QSC & V (Quality, Service, Cleanliness & Value).

Providing Product Knowledge and Operating procedure to all the crew.

In charge of Planned and Maintenance to all equipment and submitted report by the end of the month.

In charge of ordering, Inventory and assuring the good Quality of the product.

Insuring a safe environment for both employee and customer.

Assuring food safety standard procedure is followed.

Submit a monthly reports on Maintenance and operating supplies for the month

PERSONAL REFERENCE

Date of Birth : September 24, 1981

Place of Birth : Angeles City, Phil.

Nationality : Filipino

Religion : Roman Catholic

Height : 5’5”

Language/Dialect spoken : English, Tagalog, Kapampanga and Ilocano

EDUCATIONAL BACKGROUND

TERTIARY

:

Holy Angel University

B.S.B.A Major in Hotel and

Restaurant Management

Sto. Rosario Street, Angeles City, Phil.

1998-2002

SECONDARY

:

Holy Angel University

Sto. Rosario Street, Angeles City, Phil.

1994-1998

PRIMARY

:

Lakandula Elementary School

Lakandula Mabalacat Pampanga, Phil.

1988-1994

CHARATER REFERENCE

Mrs. Ivy Alfonso

Store Manager (Jollibee)

Jollibee, Jasa Complex, Olongapo Gapan Rd,

City of San Fernando

Mel Anthony Endozo

Owner Operator (McDonald’s Q-plaza)

Q plaza commercial complex, Felix Ave. Cainta Rizal

Richard M. Gacusan

Contact this candidate