customer service representative

Querubin M. Angeles

**** *. *. ***** **. Brgy. Sta. Trinidad, Angeles City 2009

Philippines

090********

*************@*****.***

PERSONAL DATA

Date of Birth: August 12, 1991

Gender: Male

Civil Status: Single

Nationality: Filipino

Permanent Address: 424 Purok 4, Brgy. Pampang, Angeles City 2009, Philippines WORK EXPERIENCE

1. Position: Customer Service Representative

Duration: December 2020 - July 2021

Company: VXI

Company Industry: Call Center / IT-Enabled Services / BPO Location: SM Clark

Department: Sell

Duties and

Responsibilities: Taking high volume of phone calls providing assistance to eBay online sellers with queries about listing an item for sale, shipping, billing and basic troubleshooting steps.

2. Position: Advisor II, Sales

Duration: February 2019 - August 2019

Company: Concentrix

Company Industry: Call Center / IT-Enabled Services / BPO Location: SM Clark

Department: ISM

Duties and

Responsibilities: Taking inbound calls from at&t DirecTV customers with queries about billing, loyalty program, basic troubleshooting and upselling depending on customer needs. 3. Position: Customer Service Representative

Duration: December 2015 - May 2018

Company: iQor

Company Industry: Call Center / IT-Enabled Services / BPO Location: SM Clark

Department: Collections

Duties and

Responsibilities: Worked in a call center environment handling manual and automatically dialed outbound calls, negotiated to collect balance in full, counseled debtors on payment options and arranged installment agreements, used probing techniques to determine debtors' reasons for delinquency and used skip tracing resources to locate debtors andupdated information in company system, processed payments and applied to customer balances.

EDUCATION

Highest Education:

Education Level: High School Diploma

Education Field: Others

School/University:Angeles City National High School Location: Angeles City

Date: June 2008 - April 2012

SKILLS

Skill: Yrs. of Experience Remarks

1. Complaint resolution, professional telephone

demeanor, good listening skills, shipping

understanding, technical support 3

LANGUAGES SPOKEN

Language: Proficiency Level

1. English level 5

REFERENCES

Vienna Rose Mabunga Team Leader

VXI

092********

**.*******@*****.***

friend

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