Support Representative Quality Analyst

Manages the team performances on a daily basis.

Provides a positive and motivational workplace environment Creates data analytic reports based on the team’s performance. (Sales report, QA report, attendance performance and bi-weekly and monthly reports. Analyse calls and identify if the process were followed by the representative Provide thorough analyses in developing the process. Provides efficient feedback to team leaders for coaching purposes. Track down progress per individual with their cited opportunities. Delivers monthly reports to managers and clients

Facilitates training for employees on all aspects

Develops curriculum to support classroom training and alternative training. Provides feedback on a curriculum for training improvements. Develops non-classroom communication and training materials Demonstrate effective communication skills.

Establish and maintain instructor credibility.

Establish and maintain instructor credibility.

Provide positive reinforcement and motivational incentives. Respond appropriately to learners' needs for clarification or feedback. Analyze course materials and learner information.

Provides troubleshooting steps in fixing their TV reception, computer connection and Telephone features.

Analyses computer issues and Identify potential viruses Perform computer clean up and manually remove viruses from computer system Up skilled for retention/ Sales to provide proper products and services for the customer. Trained to perform advance troubleshooting for devices which are infected with viruses. TEAM LEADER

Browned Source Inc 2019- 2020

QUALITY ANALYST

Teleperformance 2018 - 2019

TRAINER - COMCAST CABLE

Teleperformance 2017 - 2018

of client projects (new hire progression and enhancement training). CUSTOMER ACCOUNT EXECUTIVE

Teleperformance 2015- 2016

TECHNICAL SUPPORT REPRESENTATIVE

Sutherland Global Services 2012- 2015

MARLON MARK MOKAMAD

T E A M L E A D E R

GET IN CONTACT

PERSONAL PROFILE

AREAS OF EXPERTISE

OTHER SKILLS

WORK EXPERIENCE

Home: 227 6762

Mobile: +63-961-***-****

Block 8, Lot 18 Tbird St. Santiago Villas Siti Ubat Catalunan Grande Davao City, Philippines, 8000

@marcklosaria

www.marcklosaria.wordpress.com

Team Leader with a hands on

experience in handling technical

and customer service team.

Basic knowledge in MS Word

and MS Excel

Capable in handling soft sales

and retention.

The ability to analyze complex

technical information

Can analyze data and reports

Can provide intensive coaching

process to subordinates.

PHILIPPINE FASHION ACADEMY

DAVAO CITY, PHILIPPINES

Course: Fashion Designing 2018- 2020

NOTRE DAME UNIVERSITY

COTABATO CITY, PHILIPPINES

Course: BS in Entreprenuership 2012

COTABATO CITY NATIONAL HIGH SCHOOL MAIN CAMPUS 2011 COTABATO CITY, PHILIPPINES

HANNAH PAMPLICO 2010

PAMPLICO, SOUTH CAROLINA, USA

WEST SOUND ACADEMY 2010

POULSBO, WASHIONTON STATE

EDUCATION HISTORY

Baseline Enterprise Standard of Teleperformance for Training and Development

- Best T&D’s goal is to train each individual to follow a unified process across Teleperformance worldwide. Through implemented processes and techniques, it drives proper utilization and maximizing existing resources.

- Through BEST T&D, it makes the whole process organized since its one main goal is to develop each individual to be keener with the information.

TRAININGS ATTENDED

Contact this candidate