Customer Care Support Engineer
Resume:
S U P R A T I K M A Z U M D E R
RESIDENTIAL ADDRESS
Uttam Nagar West metro station
New Delhi – 110059
Mobile: +91-965******* / 706-***-****
Email ID : ***********@*****.***
OBJECTIVE
I think there’s never a wrong time to do the right things. In every difficulty lies an opportunity. I believe thousands of miles of Journeys always begins from a single step. JOB EXPERIENCE
A.
Name of the Company : Kankei Relationship Marketing Services Pvt. Ltd Client/Process : Vodafone Essar East Limited
Designation : Sr.Customer Care Executive
Date of Joining : 28th February 2005
Date of Leaving : 28th February 2009
Tenure : 48 months.
B.
Name of the Company : XPLORE – TECH SERVICES PVT LTD Client/Process : AT&T (US)
Designation : Sr. Customer Contact Officer - I .
Date of Joining : 7th March 2009
Date of Leaving : 17th February 20011
Tenure : 24 months
C.
Name of the Company : IBM
Client/Process : iYogi (US) & Dubai Telecom (UAE)
Designation : Sr. Practitioner-CRM Operation
Date of Joining : 19thFeb 2011.
Date of Leaving : 01st October 2013
Tenure : 32 months
D.
Name of the Company : HCL
Client/Process : British Telecom (UK)
Designation : Product Support Engineer
Date of Joining : 31st March 2014
Date of Leaving : 31st March 2015
E.
Name of the Company : COGNIZANT
Client/Process : GOOGLE (Australia & US)
Designation : Senior Process Executive•Voice
Date of Joining : 18th May 2015
Date of Leaving : 19th May 2016
F.
Name of the Company : GENPACT
Client/Process : Amazon (US)
Designation : Process Developer
Date of Joining : 29th June 2016
Date of Leaving : 14th March 2018
ACADEMIC QUALIFICATION
Passed B.Com (Regular Candidate) from Calcutta University in 1999. TECHNICAL SKILL
Computer Fundamentals and Technical troubleshooting on Windows platform with Hardware Software and peripherals ( Printer, Scanner, Router etc.)
Desktop & Laptop support on Windows platform including networking issue Date :-
Place :- Delhi - Gurgaon (SUPRATIK MAZUMDER)
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