Active Directory Desktop Support

NARESH PRABU MARIYAPPAN

@ +44-960**-***** E-mail – *************@*****.***

PERSONAL PROFILE

* *****’ experience in the IT area, developing my career in hardware, software managing and consulting, involved in all aspects of troubleshooting, 2nd and 3rd line support and service desk. I like to explore new technologies and interact well with my colleagues proving to be a consultant that quickly transmits gains with my acquired knowledge and dynamism. Extensive experience of Desk side Engineering as well as in the field, Service Desk, Desktop Support and Systems Administration. Strong communication and relationship management skills, enthusiastic and self-driven, with a high degree of commitment.

KEY STRENGHTS

Microsoft Certified System Administrator (MCSA)

Hyper-V / XenServicer virtualisation

Microsoft exchange

Remote assistant: Dameware - Team viewer - VNC

Technical areas: Network, Windows Server, CCTV

Application maintenance: Mainframe, QAD, ERP, Tally

Network technologies: MPLS, CISCO, Switch Configuration

Security : K7, Symantec, MacAfee, Escan.

Backup : Symantec Backup Autoloader – HP

Operating system: Windows XP, Win’7, Win’8 and Win’10

Application server maintenance: ERP, SQL, AD, File Server, Tally

Servers: Windows – 2003, 2008, 2012

SCCM (System Center Congratulations Manager).

AWS,Azure Cloud fundamentals.

Active Directory LAPS.

EMPLOYMENT HISTORY

June 2021 – till date

Aeon Formulations Pvt Ltd

Sr.System Administrator

Management and control of service as a third level.

SCCM (System Center Congratulations Manager) Installation from server to upgrade Win’10.

Maintain the AD server, Create users access and reset password.

Using Active directory LAPS (local Administrative Password Solution) to client machine administrator password stored in AD with using this LAPS to around 60 client machines.

In Active directory user creation and deleted and password rest then give folder privilege access to client.

LAPS using updating group Policies and create password and set the time of expired the password.

Installation, maintenance and configuration of switch, network, and telephone

Server 2012 R2 maintenance for different location

Maintenance of ERP Data and data backup on daily basis

Maintenance of Tally and data backup on daily basis

Escan Total Security and Internet Security suite with Cloud Anti-Virus Software Installation and Scaning.

Company’s Web site purchasing domain with Cpanel (Mail Creation and web site design with marketing for company’s promotions).

Maintenance of Airtel MPLS different location.

HR management bio-matrix software configuration and maintenance.

Installation, maintenance and configuration of switch, network, access point and telephone.

Extending support to Users to unlock Id’s, Access privileges, password resets and file server access to users.

Installation, configuration, maintenance and upgrade of Desktop, Laptop, several brands of Printers, Monitors and Scanners.

Monthly Full Back up.

January 2019 - December 2020

RAA Technology Ltd,UK

IT Support Engineer

1)Freelancer IT support jobs.

2)Providing IT support to client through remote.

3)Working on AD server,File printer server, O365 – Console.

4)Desktop Support and laptop support.

5)Working on service now incidents acceptance and closure.

June 2018 - October 2018

NIIT Technologies Pvt Ltd,UK

Service Desk Analyst

Charity Share – Alzheimer’s, Age UK, Children Society.

Day to day ICS service now ticket opening and target to close the incident/Task

Three Charity given IT Support – Alzheimer’s, Age UK and Children Society

AD console

VNC remote session and Boomgar Remote Session support to client machine

AD create user account, Password reset, and Create security and distribution group

All kind of IT support given thru telephone and remote session

Target completed within the time/day task – ICS Service now ticket based

MacAfee antivirus control with console and build the PC/Laptop with encryption

Used O365 to create and configure E-mail with user privilege access via web console.

March 2015 - March 2018

Aeon Formulations Pvt Ltd

Senior System Support

Management and control of service as a second and third level

Installation, configuration, maintenance and upgrade of Desktop, Laptop, several brands of Printers, Monitors and Scanners

Server and Desktop Maintenance and any IT related support to end user.

SCCM (System Center Congratulations Manager) Installation from server to upgrade Win’10.

Installation, maintenance and configuration of switch, network, and telephone

Software upgrades and verification of services on servers (Windows - 2003, 2008, 2012)

Extending support to Users to unlock Id’s, Access privileges and password resets

Server 2012 R2 maintenance for different location

Ensure all the systems of a company are functioning smoothly

Troubleshoots hardware/software problems and system failures

Identifies trend, source of problem(s) and recommends/initiates corrective action

Monitors systems backup procedures and executes recovery operations when necessary

Prepares documentation of systems and software for permanent records

Maintenance of ERP Data and data backup on daily basis

Maintenance of Tally and data backup on daily basis

Maintenance of Airtel MPLS

Providing Company’s updates in social media

HPLC, UA, Champer application water measure machine maintenance

CCTV camera and Telephone maintenance

Bio-metrics software, hardware maintenance

ISO audit related documents preparation and maintenance

Resolving IT related issues in various departments and branches

K7 Anti-Virus Software Installation and troubleshooting

ERP Implementation and Maintenance (PO, PO Entry, BMR, Management Software)

Company’s Web site maintenance with 3rd party vendors

August 2013 – March 2015

Precision Informatics Pvt Ltd

System Administrator

Lear Automotive India Pvt Ltd

1st line and 2nd line support

Installation of desktops hardware and software

Deploying Operating System, Drivers and Applications through Network

Provide desktop support for all office workstations

Support for server Administration Windows 2003 and Windows 2008 servers

Installing and Troubleshooting the Operating Systems XP, Windows 7, Server 2003 and Server 2008

User’s rights and ID Management, Account password reset

Active Directory, file printer, File server Maintenance

QAD Application Server Maintenance

Dot Matrix and HP colour, black and white printer troubleshooting

Adding the client pc’s to the domain controller

Performing daily and weekly NT backup

File Server Backup for using tools CA ARC serve Backup R12.5(Build 5900)

MacAfee Anti-virus software installation and regular scanning of servers, monitoring and tuning the servers for optimum performance

August 2011 – August 2013

Wipro Infotech Pvt Ltd

Desktop Support

TNT India Pvt Ltd

Support for Windows 2003 and Windows 2008 servers

Installing and Configuring Active Directory Domain Services

Troubleshooting of different windows OS (workstations and servers), DHCP, Anti-Virus, Malware and analysing the logs

Symantec back up.exe 2012 Anti-virus software installation and regular scanning of servers, monitoring and tuning the servers for optimum performance

User’s rights and ID Management from Server for mainframe users

Configure backup and sync from Auto loader device and maintain the File data server

Adding the client pc’s to the domain controller

Provided IT support to all workstations in Middle East clients via remote assistance

Sharing printers through network and troubleshooting

EDUCATION

2010

Mookambigai College of Engineering (Anna University) Trichy, India

Bachelor of Engineering – Electronics and Communication Engineering (B.E-ECE)

2007

The Karur Polytechnic (Technical Education University) Karur, India

Diploma in Electronics and Communication Engineering (DECE)

ACHIEVEMENTS

Awarded with the Most Prestigious “Most Valued Vendor” recognition from Lear Corporation Pvt Ltd in 2014

Awarded with the Outstanding performance award by Aeon Formulation Pvt Ltd in 2017

TRAINING AND CERTIFICATION

Completed training in “CCNA”

Microsoft Certified System Administrator (MCSA, MCTS, MCITP)

MC ID- 10050448

Windows Server@2008 Active Directory Configuration

Windows Server@2008 Network infrastructure Configuration

Windows Server@2008 Server Administrator Configuration

AWS – Amazon Web Services trained from Edureka.

Microsoft AZ-900 certification: Azure Fundamentals course completed from Udemy online.

BACKUP OPERATIONS

Monitor and Troubleshoot Backup using NT backup utility

Ensuring scheduled/unscheduled Backups as per backup plan and restoration of data when necessary

Monitor Incremental backup, Differential backup, Weekly Full Back up and Monthly full back up

ERP auto and manual backup

Contact this candidate