It Engineer Ashok

RESUME

GAURAV. P. SARWARE

Phone:+91-800*******

Email: *******************@*****.***

OBJECTIVE

To augment my skills in most Innovative, Passionate & Enthusiastic way for the growth and development of organization.

WORKING

Softwares worked on : GNS3,Cisco packet tracer(Student) and Putty.

TECHNICAL SKILLS

Co-ordination with on-site team members for troubleshooting of Network related issues.

Providing telephonic support to customer in case of technical related problems.

Basic knowledge of TCP/IP and OSI Model.

Good knowledge about IP Sub-netting.

Good knowledge about Routing protocols like RIP,EIGRP,OSPF and basic knowledge of BGP.

Knowledge of CDP, LLDP,DTP,VLAN,STP,MLS,DHCP, Ether-channel, ARP,ICMP, High availability (HSRP,GLBP,VRRP), L2 Security.

Switching concepts Inter-vlan routing, Trunking.

Basic knowledge of trunking encapsulation protocols Dot1Q and ISL.

Network connectivity troubleshooting (ping,trace-route ).

Knowledge on troubleshooting commands .

WORKING EXPERIENCE

1. Executive IT Engineer (2 Years 2 Months) – InfoCepts

Roles & Responsibilities :-

Setup desktop computers and peripherals and test network connections.

Install and test desktop software applications and internet browsers.

Installing and upgrading operating systems and computer software.

Monitoring & responding to user support requests on IT Helpdesk tool.

Troubleshooting networking (L1 support for VPN related issues) and system connection issues.

Deploy and update company-wide software.

Advising on software or hardware upgrades & Implement security measures.

Address user tickets regarding hardware, software and networking .

Walk customers through installing applications and computer peripherals.

Ask targeted questions to diagnose problems.

Guide users with simple, step-by-step instructions.

Conduct remote troubleshooting.

Record technical issues and solutions in logs.

Direct unresolved issues to the next level of support personnel.

Follow up with users to ensure their systems are functional .

Help create technical documentation and manuals.

CERTIFICATION AND TRAINING

Completed training of Cisco Certified Network Associate (Routing & Switching)–(CSCO13152497)

Completed training of Cisco Certified Network Professional (Routing & Switching)

EDUCATIONAL QUALIFICATION:-

s.no.

course

board/university

year of passing

marks

1

10th std

maharashtra state board

2010

68%

2

12th std

higher secondary mahrashtra state board

2012

55%

3

b.e (electronics & telecommunications)

rashtrasant tukadoji maharaj university,nagpur

2017

54%

PERSONAL DETAILS

Father’s Name - Pradeep Sarware

Mother’s Name - Sandhya Sarware

Date of Birth - 12th October 1994

Hobbies - Games, movies, listening music.

Language known - English, Hindi, Marathi.

Marital status - Unmarried

Address - s/o Pradeep Sarware

Ashok chowk unthakhana Medical Road plot no.345B, Nagpur, Maharashtra

Pincode - 440009

Date: -

Place:- Nagpur GAURAV. P. SARWARE

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