Resource Manager Customer Service

Debra L. Valencia

***** *. ****** **

Litchfield Pk, Arizona 85340

Home 623-***-**** Cell 602-***-****

****************@*****.***

SKILLS

Computer knowledge of several programs, Human Resource Management, Dispatch, Bilingual in Spanish, Accounts Payables, Receivables, Customer Service, able to handle multiple phone lines.

EXPERIENCE

Your Wellness MD

20860 N. Tatum Boulevard #300

Phoenix, Arizona 85301

Administration Department- October 2020 - August 2021 Accounts Payables, Receivables, Customer Service, Receptionist. Human Resource Manager - October 2007- April 2010

We Buy Scrap

1801 W. Buckeye Rd

Phoenix, Arizona 85001

Performed high level hiring of candidates, interviews, drug screening, New hire paperwork, Insurance applications, working closely with Superintendents, Manager’s of different departments, Payroll, Time keeping of all employees out on field, effective in handling employee disputes by equipping other management with all records of employee disciplinary actions. City of Glendale

5810 W. Glendale, Arizona 85301

Dial a Ride Dispatcher - August 1994 - February 2004 Dispatcher to 30 drivers.

Customer Service, Answer all incoming call requests for transportation, Schedule and Route all call request from citizens in the Glendale area. Work with other transportation companies for transfers to different cities. EDUCATION

Apollo High School

Diploma

Glendale Community College

Certificate in Business

City of Glendale - Multiple certifications for Dispatcher, Computer programs of different software that provided live time actions for drivers and Customers. Notes: Highly organized individual able to multi-task in several different areas of the Company Policies and Procedures, able to handle multiple phone lines. Excellent customer service, strong integrity in all aspects of employment, Excellent attendance, Committed to every aspect of the work requirements.

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