Sales Associate Customer Service

Rocio Velasco

Garden Grove, CA *****

714-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. SKILLS

• Sales expertise

• Cash register operation

• Excellent people skills

• Multi-tasking strength

• Merchandising understanding

• Sales

• Problem-solving skills

WORK HISTORY

SALES ADVISOR 11/2017 to 03/2021

H&M Hennes & Mauritz - Costa Mesa, CA

Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.

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Listened to customer details and offered matching solutions to meet wide range of requirements.

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• Developed and delivered engaging sales presentations to convey product benefits. Cultivated sales and new business opportunities in new markets to achieve bottom-line results.

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Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

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• Helped resolve client problems quickly with superior customer service.

• Trained and mentored 4 new sales representatives. SALES ASSOCIATE 01/2018 to 05/2021

Off Broadway Shoe Warehouse - Orange, CA

Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

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• Maintained organized, presentable merchandise to drive continuous sales.

• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

• Prepared merchandise for sales floor by pricing or tagging.

• Processed product returns and assisted customers with other selections. Applied security and loss prevention training toward recognizing risks and reducing store theft.

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• Solved customer challenges by offering relevant shoe products and services. SALES ASSOCIATE 01/2017 to 06/2021

Q LUV - Westminster, CA

Maintained customer satisfaction while handling product returns quickly and professionally.

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• Engaged with customers to effectively build rapport and lasting relationships.

• Educated customers on promotions to enhance sales. Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.

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• Up-sold and cross-sold products effectively, driving sales and increasing revenue. EDUCATION

OCC - Costa Mesa, CA Associate of Arts

English Literature, 06/2020

• Graduated with 3.0 GPA

• Continuing education in English Literature

CSULB - Long Beach, CA Bachelor of Arts

English Literature, Expected in 06/2023

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