Personal Assistant House Manager
Resume:
Robin Smith
Personal Info
Address
Krugersdorp North
Phone
**********@*****.***
Date of birth
ID
Citizenship
South African
Driver’s License and
Transportation
Code 8 Drivers
Own Vehicle
Bekker High School
Year completed :2013
Certificate received:National Senior Certificate (Matric) Subjects:
English first language
Afrikaans second language
Maths litracy
Computers application technology
Tourism
Consumer studies
Life oriantation.
Guvon Academy “Tourism and Hospitality
Management School of Excellence”
Year completed: 2015
Certificate received: Further Education and Training Certificate (FET) Event Support
Subjects:
Events planning, Organizing and project management Organizing of events within hotels, Events companies and private companies.
Event roll players
Event operations, logistics and administration
Event Design and execute support functions
Event marketing and sponsorship
Decor, Venue selection and Set-up, Catering, Banqueting, Safety and Security, Transportation, Technical Utilities, Legislation and Entertainment
Risk management
Evaluation and sustainability of events
UniCollege West Rand
Year Completed: Certificates received, only one subject to complete. Certificate received:
Entrepreneurship & business management N4
Marketing Management N4
Marketing Communication N4
Computer practice N4
Marketing Management N5
Sales Management N5
Mercantile law N4
Public Relations N5
Marketing Communication N5
Marketing Management N6 (To be completed part-time) Marketing Research N6
Sales Management N6
EDUCATION
LANGUAGE
English
Afrikaans
HOBBIES
Learning
Researching
Make-up/Beauty
Music/Singing
Traveling
SKILLS
MS Excel
MS Word
MS PowerPoint
MS Outlook
Other Online Courses
Consultive Selling (In Progress)
Sales Skills & Negotiation Skills (In Progress)
EXPERIENCE
Company: Black Horse Brewery, Restaurant and
Function Venue- End 2013 till mid 2014
Position: Waiter, Bartender, Hostess, Pass Manager (QC), Stock Controller
Duties: Some my duties included tending to customer needs, taking orders and serving food and beverages, preparing and serving drinks at the bar, meeting seating and greeting customers, food and beverage quality control, stoke take and cash up.
Reason for leaving: Attending a higher education and to get experience in other fields.
Company: Ruimsig Country Club (for experiential
learning) Golf Club, Bar & Restaurant, Wedding and conference venue – Mid 2014 to end 2014
Position: Bartender, events coordinator/manager, receptionist and waitress.
Duties: Some my duties included tending to customer needs, taking orders and serving food and beverages, preparing and serving drinks at the bar, meeting seating and greeting customers, food and beverage quality control, stoke take and cash up. Assist in organising events/functions, manage event/functions for start to finish. Assist at front desk/reception to welcome guests, check guests in and out, preparing bills, assist with payments and provide guests with information as well as answer enquiries and deal with complaints. Reason for leaving: Completed my experiential learning in the establishment and moved to gain more experience elsewhere. Company: Kloofzicht5 Star Lodge and Spa (for
experiential learning) – January 2015-March 2015
Position: Hostess, waiter, coordinator/events manager, bartender, receptionist and Admin Day-end & Stock Control
Duties: Some my duties included tending to customer needs, taking orders and serving food and beverages, preparing and serving drinks at the bar, meeting seating and greeting customers, food and beverage quality control, stoke take and cash up. Assist in organising events/functions, manage event/functions for start to finish. Assist at front desk/reception to welcome guests, check guests in and out, preparing bills, assist with payments and provide guests with information as well as answer enquiries and deal with complaints. Additional administration such as checklists and reports. Reason for leaving: End of experiential learning.
Company: Golden Sands 4-starLodge - 2015(part
time).
Position: Reception/Office assistant, Function Manager, planner, co- ordinator and administrator, social media marketer. Duties: Some of my duties includes Reception welcome guests, check guests in and out, issuing keys, preparing bills, assist with payments and provide guests with information as well as answer enquiries and deal with complaints.
Office admin registration of guests, monitoring of their requests, informing hotel services of their arrival and departure as well as settling accounts. taking memos, maintaining files, sending and receiving correspondence. Bookings and reservations. Tending to customers’ needs. Serving food and drinks. Prepare and serve beverages at bar Meet, greet and seat patrons. Handling of complaints. Stock take and Cash up
Manage and co-ordinate all types of events from start till finish Marketing and advertising making us of social media platforms to promote advertise and market the business and its offerings as well as send out advertisement emails previous and future guests/clients. Handing out of broachers etc
Reason for leaving: Business was taken over by new management/owners.
Company: Makiti Wedding, Conference, Function
Venue and Lodge – April 2015 to October 2017
Position: Function Manager/Coordinator& Assistant Manager of the restaurant from 2nd August 2017
Duties: Office admin at the restaurant handle cash ups, guest reservations and requests, taking memos, maintaining files, sending and receiving correspondence. Issuing keys and check guests in and out. Tending to customer needs, taking orders and serving food and beverages, preparing and serving drinks at the bar, meeting seating and greeting customers, food and beverage quality control, stoke take and cash up. Managing the restaurant and event/function floor. Manage and co-ordinate all types of events from start to end at the restaurant and function venue (weddings, conferences, birthdays, showers and governmental events and others with guests up to 700 pax) Marketing and advertising via social media platforms (Facebook and WhatsApp)
Manage and control majority of restaurant and event/function staff Reason for leaving: Seeking better opportunities and furthering my studies.
Company: Rabbit Hole Hotel and Restaurant (AA
Graded) January 2018 – mid February 2019
Position: Hotel and Restaurant Manager.
Duties: Some of my duties includes Reception welcome guests, check guests in and out, issuing keys, preparing bills, assist with payments and provide guests with information as well as answer enquiries and deal with complaints.
Office admin registration of guests, monitoring of their requests, informing hotel services of their arrival and departure as well as settling accounts. taking memos, maintaining files, sending and receiving correspondence. Bookings and reservations. Tending to customers’ needs. Serving food and drinks. Prepare and serve beverages at bar Meet, greet and seat patrons. Handling of complaints. Stock take/ordering of stock and Cash up
Manage and co-ordinate all types of events from start till finish Marketing and advertising making us of social media platforms to promote advertise and market the business and its offerings as well as send out advertisement emails previous and future guests/clients. Handing out of broachers etc. Manage and control majority of restaurant and hotel staff, Credit control. Quotations for functions and accommodation, Purchasing, Overseeing Maintenance, Menu Planning Food and Beverage.
Reason for leaving: Retrenched
Company: John Dory’s Cradlestone Mall 26 July 2019 till end December 2019
Position: Restaurant FOH Manager
Duties: Some of my duties included Manage the reception, telephone, reservations. Overseeing and doing daily admin such as cash up, check lists, differences, health and hygiene files, respond to emails, fill in reports etc. Deliver the professional greeting of clients/customers or visitors to the highest standards. Monitor the food, service and cleanliness of the restaurant. Implement the operational working procedures to support the delivery of service excellence. Over see that there is a strong communication and line report over all to ensure that the improvements and changes are made to keep in line with franchise standards. Implement safe working practices. Oversee staff duties and bays according to KPI. Ensure that customer satisfaction is met. Over see that staff duties and responsibilities are adhered to and done. Oversee marketing within and outside the shop. Motivate and push for targets such as budgets to be met through KPI. Attend and host staff meetings. Do orders and stoke take. Inform staff and follow up on shortages and out of stock situations. Reason for leaving: Career opportunities.
Company: Crowbar little falls and riverside/LM in the east/Eat@LM/One Shot Pub/Cozinha Canteens Corobay
and Naivasha 3 January 2020 till 2 February 2021
Position: Personal Assistant to the Group General Manager Duties: Some of my duties include collection of cash ups and cash at stores as well as Gambling Slot at 7 different stores. Complete admin such as Cash up recons, petty cash sheet, turnover sheets, banking of cash, stoke take and ordering managing suppliers files/ spreadsheets and opening of accounts amongst other files. Sand in on other shops management duties. Pick up and delivery of stock between stores. Respond to emails and assist Group GM where need be, follow up on store progress report to back. Do marketing and organise social media advertising and other campaigns. Manage Group GMs calendar, Do pay run and waiter tips. Amongst other things.
Reason for leaving: My values were no longer align with the company’s mission.
Reference Contacts
Johan Fourie Manager at Eat@LMIllovo: 062*******
Chris Senior manager at LM in the East: 076-***-**** Ruby Rakabaele Back of house manager at John Dorys – 072-***-****
“Dear Prospective Employee”
When I heard Nelson Mandela’s Quote “The greatest glory in living lies not in never falling, but in rising when we fall”. I knew that no matter what giving up was never an option. I am on a quest to find my dream career. As I am determined to make a success of myself. Although I am still young, I have extensive experience in the workplace as responsibility was taught to me at a young age. Throughout my studies and work, I have gain numerous skills and knowledge and I believe one never stops learning.
Some of the things I have done is manage/lead small to large teams for customers up to 700 pax, operate restaurant from front to back, manage supplies and account, assist in making sure there is cash flow within the business, complete company administrative duties such as Cash ups, Cash up recons, Petty cash and petty cash sheets turnover sheets, double checking figures and much more.
So why should you Hire me? I would like to believe I am resilient, that no matter comes my way I will do what it takes to succeed. I am a leader at heart. I love to motivate and guid others. And to be a leader one should be a team player first. I will be an asset for many reasons. I am always willing to go the extra mile, help where I am needed, take feedback and improve on myself in order to be value to the company. In all, I always try to deliver more than expected.
Thank you for taking the time to have a look at my CV. Kind regards
Robin Smith
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