Service Representative Customer

Pamela Y. Weeden

*** ******** ****

Madison, TN *7115

615-***-****

************@*****.***

EXPERIENCE

Nashville Shared Service Center — Nashville, TN - Appeals Specialist and Pre-Registration Insurance Verification February 2012 - Present

I currently process appeals for unworked Insurance Claims for Hospital Corporation of America. This entails working with clients insurance representatives to expedite the payment process. Once the root cause analysis is resolved, I am able to close the account out for all parties involved. Within my position at HCA, I served in the roles of customer service, followed by Pre-Registration,Registrar, to my current position of appeals specialist.

Kroger, Nashville, TN — Front End Supervisor, Accounting and Cashier

July 2015 - Present (Part-Time)

This position entailed me to supervise approximately 15 to 20 employees, and cover their shift or position if the occasion arose. This position ranged from doing Accounting, Customer service, cashier. Gynecologic Oncology of Middle Tennessee, Nashville, TN

— Patient Service Representative

March 2007 - February 2012

Administration and clerical tasks, resolving customer issues in a timely manner, answering multi telephone lines and collection co-pays and verifying insurance coverage.

EDUCATION

Maplewood High School, Nashville, TN

August 1980 - May 1984

PROJECTS

OlderWiserLeadersInService-OWLS

I assist in coordinating monthly meetings and activities for elderly members of the church I attend. Some examples are safety planning, wills and estates, hearing impairment, fraud and abuse, ect. SKILLS

Coding, Billing, Receptionist,

Filing, Customer Service,

Database & Records, EOB,

Management Executive,

Administrative Handling,

Reports and SpreadSheets,

Data Entry, Complaint

Handling, Audit, Scheduling,

Quality Assurance,

Reimbursement,

Adjustments, Setting up

Payment Arrangements,

Request Refunds, Linking

Accounts, Conflict Resolution

Discalation, Employee

Training.

AWARDS

Certificate of excellent in job

performance and monetary

bonuses..

LANGUAGES

English

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