Computer Technician It Coordinator
Resume:
SPENCER NGAZIBINI
** ********* ******* ****, ***********
Johannesburg,Gauteng,2001
Cell: 066*-***-***
HTTPS://WWW.LINKEDIN.COM/IN/NGAZIBINI
EMAIL:************@*******.***
Computer Technician
SUMMARY
A Computer technician and software developer with just almost two years’ experience providing technical assistance to business professionals. Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements. Skilled at troubleshooting and fixing problems while minimizing customer stress levels. Professionally certified by Cisco and Nelson Mandela University.
SKILLS
Desktop Systems Help Desk Operations Programming
Web Dev Customer Service System Maintenance
Microsoft Windows AI Component Repair
Help Desk Operations Microsoft Office etc…
EXPERIENCE
Computer Technician
GALAXY SOLUTIONS, MTHATHA,SA DEC 2017 – FEB 2018
Assisted customers and office personnel with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations to customers.
Maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation.
Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment.
Received numerous customer commendations
Desktop Support / Help Desk Analyst
THE GREATER KOKSTAD MUNICIPALITY, KOKSTAD,SA JAN 2019 – SEPT 2019
Provided desktop support for specialized hardware and software systems used in public libraries. Built LAN servers and workstations. Installed and configured Software Recovery Programmes,Pestel and Lansweeper workstations etc. Configured software according to each department’s needs.
Edited documentation for installation and training manuals.
Provided client training for online catalog software to ensure positive initial experience.
Followed departmental procedures to purchase, configure, and install new and recycled hardware systems, maintaining corporate standards for system compatibility.
Implemented a relational database system to maintain inventory records for hardware and software, ensuring software license compliance for all installations.
Network Intern
THE GRADUATE INSITUTE OF SOUTH AFRICA,EAST LONDON,SA SEPT 2019 – DEC 2019
Provided technical assistance to 120 staff, assisting with network access, printing, and application software operation. Assisted IT Coordinator with administration of a network of more than 3 workstation. Performed routine maintenance and user file backups.
Implement AAA on Cisco Routers using a local router database and external server.
Mitigate threats to Cisco routers and networks using ACLs
Implement a site-to-site VPN
Implement a remote access VPN.
Deploy the Cisco ASA for firewall and NAT/PAT services.
Duly earned my certificate at the end of the learnership
EDUCATION AND TRAINING
Nelson Mandela University (NMU) 2014 - 2018
Holy Cross High School (HCHS) 2011 - 2013
CERTIFICATIONS
NDIP (SOFTWARE DEV -INFORMATION TECH)
BTECH (SOFTWARE DEV -INFORMATION TECH)
CISCO® CCNA SECURITY
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