Front Desk Gas Station

Truie Renegar-Rose

Caddo Mills, TX

903-***-****

***********@*****.***

Reliable and upbeat associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledge about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Enthusiastic associate, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales and sanitation. Motivated to learn, grow and excel in customer service. Skills Education

· Special order management · Caddo Mills high School

· Textbook sales · Graduated w/ 3.5 GPA

· Inventory management

· Customer Service

· Teamwork

· Cash Register Operation

· Detail-Oriented

· Data management

· Verbal and written communication

· Flexible · Paris Junior College: Journalism

· Great time management · (Current) 3.2 GPA

Work History

Bookstore Associate (Jan 2021-Current)

Texas Bookstore/ A&M Commerce University

· Answered questions about store policies and customer concerns to support positive customer experiences.

· Restocked, arranged, and organized merchandise in front of lanes to drive product sales.

· Helped customers complete purchase, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.

· Assisted customers by answering questions and fulfilling requests.

· Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

· Checked prices for customers and processed items sold by scanning barcodes.

· Worked closely with managers to solve problems and handle customer concerns.

· Increased sales by offering advice on purchases and promoting additional products. Proctor (Aug 2020- current)

Paris Junior College (Greenville Center)

· Proctored classes and exams tests for up to 20 students at a time.

· Assisted faculty with setting up tests and coordinating test spaces.

· Led and effectively managed classes over 20 students.

· Secured testing materials and maintained confidentiality of all materials.

· Supervised final exams for approximately 20 students at the conclusion of each semester.

· Assisted teachers with classroom management and document coordination to maintain a positive learning environment.

Front Desk Receptionist (Aug 2020- Current)

Paris Junior College (Greenville Center)

· Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

· Promptly answered multi-line phone system and greeted callers enthusiastically.

· Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

· Resolved customer issues quickly and notified advisors/ senior administration when problems escalated.

· Welcomed patrons and immediately offered assistance by asking open-ended questions.

· Carefully transcribed phone messages and relayed to appropriate personnel within 5 minutes of each call.

Gas Station Associate

Kroger, Rockwall TX

· Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.

· Cleaned and restocked front counter and store area to maintain welcoming environment for customers.

· Maintained inventory of all saleable items.

· Assisted customers with operating fuel pumps, explaining proper fueling techniques.

· Maintained clean and orderly workstation.

· Facilitated sales of services and goods.

· Cleaned up gas and other spills in accordance with spill procedures.

· Removed safety hazards, soiled items, and trash from customer areas.

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