Dock Supervisor Event Planner
Resume:
Kevin j Johnson
Bowie, Md 20721
*******@****.***
AVIS/BUDGET (06/07 to present)
●customer service
●check in cars
●service and distribute cars
●Contact Hr
CONDUENT APPLE SUPPORT (04/21/06/21
●call center
●inbound calls only
●sales/support
●Contact Hr
LYFT (06/19/03/20)
●customer service (rideshare)
●pickup and deliver on demand
CVS (08/18/08/19)
●Assistant manager
●monitor store sales
●customer service
●manager duties
●coaching
●stock
●sales
●count tills and deposits
●long shifts (associate recovery)
●change sales audits
●trainer
●security
●escalations
●Contact Diedra Walker (Manager) 202-***-****
GOODWILL (09/15/08/18)
●store lead
●technician
●inventory
●sales
●Contact Diedra Walker (supervisor) 202-***-****
CONTRACTOR METRO ACCESS (03/15-06/15)
●Bus driver
●Pick up and deliver members
●Special needs
●Handicapped
●Various locations
●Contact Hr 301-***-****
Kaiser Permanente(11/13-03/15)
Customer Service Agent
●Handle high call Volume inbound calls
●Member service to New and Terminated members
●Problem solving
●Claims and appeals
●Provider assistance
●Communication between East and West coast members
●Billing inquires
●Direct-Supervisor-Shannon Coleman 703-***-****)
●Myriddan-temp service-866-***-****)no longer in service
●Assignment ended
Verizon Wireless
Business and Government Operations Coordinator (04/07-04/13)
●Customer Service for white gloved customers
●Handle high call Volume for inbound and outbound customers
●Prioritized and organized follow-ups
●Evaluate customer accounts and resolve or inquire issues
●BILLING
●Research and resolve billing issues
●Receive and refund payments
●TROUBLE SHOOTING
●Assist customers with devices (how to operate)
●Online navigations
●System issues and trouble tickets
●Buikding team morale & networking on/offline
●Assist with escalations and trainings
●Contact Person-Clif Harris-443-***-****
●Contact Hr
CUSTOMER SERVICE (02/04-02/07)
●Inbound calls
●Billing
●Sales
●Escalations
●Contact Person Michelle Hughes
●Contact Hr
HECHT’S DISTRIBUTION CENTER
Dock Supervisor and Dispatcher (09/88-02/04)
●Manage and Delegate 60+ employees
●Direct daily reports
●Dispatcher-direct trailers to various bays and stores
●Tracking and reporting trailer maintainence
●Productivity
●Scheduling and payroll
●Arrange and record executive staff meetings
●Mail delivery
●Handle high call volume and escalations
●Accounting for trailer repair
PEP –People Effecting People (non profit)
●Event planner
●Schedule events
●Research investors
●Community projects
●Contact person-Ebony Landon-202-***-****)
EDUCATION
●McKinley Technical High School (09/81-06/84) Diploma
●LeMuel A Penn Center (09/81-06/84) Certificate (Graphic Arts)
REFERENCES
●James Jones-240-***-****
●Karen Scott-240-***-****
●Cathy Elderige-202-***-****
●Adrienne Winfree-202-***-****
Contact this candidate