Jordan David Young

702-***-****

**** ***** **** *****, **** #150,

Las Vegas, NV, 89103

adokxn@r.postjobfree.com

EXPERIENCE---

Coin Cloud, Installation Technician

Las Vegas, Nevada - 2018 - 2020

● Provide customer support for all Bitcoin Teller Machines nationwide.

● Managed all incoming and outgoing freight shipments of BTM machine.

● Managed onboarding of all new BTM machines.

● Managed proprietary wallet and worked with developers to enhance backend coding for UX Design

● Supported BitAcess, Client Control, and Proprietary Coin Cloud Website.

● Managed and dispatched technicians to locations for maintenance and repair of BTC machines nationwide.

● Worked with developers on creating new system processes and improving the BTM UX Design.

● Managed backend software involving all BTM machine statuses, locations, version history, and current company BTC wallet.

● Worked with Marketing to ensure quality assurance on Facebook, Instagram, and the Cryptocurrency rules related to 3rd party platforms.

● Supported logistics and cash flow, confirming machine and nightly recycler rotations.

● Worked on-call supporting customer service and technicians during outages. DonBest Sports, IT and Marketing Assistant

Las Vegas, Nevada - 2017 - 2018

● Opened, tracked, and resolved incident response and service requests, ensuring problem ownership, promoting end-user satisfaction.

● Provided technical expertise, system knowledge, and applicable code updates to support production & test efforts as it relates to customer issues and concerns.

● Developed technical solutions related to software and configuration for the company platform.

● Build/configured, test, and performed implementation of hardware, peripheral equipment, and related software.

● Create workaround procedures when standard procedures have failed and ensure issues are resolved.

● Created Proof of Concepts and demonstrated to the customer that their requirements can be met utilizing custom-developed solutions and technologies.

● Developed and updated important documentation including business process flows, requirements documents, functional and technical design documents.

● Managed all facets of social media: Facebook, Twitter, LinkedIn, Google Analytics, Wordpress Analytics.

TELUS International, Mentor

Las Vegas, Nevada - 2015 - 2017

● Support Google Products: Google Wallet, Android Pay, and Google Play

● Assisting users in navigating the financial aspects of a transactional system.

● Support for fraud, data security, and preventative measures.

● Support for applications: Google Business for Apps and Google Domains

● Tier 2 Support: Agent and Internal

● Designing action plans for current and prospective goals.

● Quality assurance training in compliance with strict customer service guidelines.

● Assisting customers with site support and data recovery.

● Agent mentoring to bring desired skills up to level. Web Design And Interface Group, Marketing Coordinator Las Vegas, Nevada - 2014

● Manage and design websites according to client demand.

● Create and maintain functional content management systems.

● Implemented graphic and narrative design.

● Identifying and correcting software deficiencies.

● Designing prototypes for apps and websites.

● Simultaneously managing several databases and reporting tools.

● Contacting external webmasters to confirm link placements.

● Devised SEO strategies, managed social media campaigns, including Facebook, Twitter, Instagram, LinkedIn, etc.

United Parcel Service (UPS), Technical Support Mentor Las Vegas, Nevada - 2011-2013

● Assisted customers with UPS technical products i.e.; UPS.COM, Worldship and Campus-ship.

● Evaluated and mentored newly hired technical support agents.

● Communicated critical issues to upper management.

● Developed training resources for new hire technical support agents.

● Met the required service level/resolution/escalation and quality guidelines.

● Troubleshooting and support of levels: 1, 2, and 3 technical issues.

● Managed advanced level logistics: including local, domestic, and international shipping.

● Created and implemented training seminars for global and local partners.

● Traveled to different locations to implement new procedures and more efficient project management.

SKILLS:

● Network + Certification

● Copywriter - Email Autoresponders - Landing Pages

● Facebook Ads - Google Ads - LinkedIn Ads

Contact this candidate