Arabic Customer Service

C .v

MAHMOUD MOHAMED TAHOUN

Giza

Mobile. 011********/011********

********@*****.***

CAREER OBJECTIV:

SEEKING ACHALLENGING POSITION IN MULTI NATIONAL ORGANIZATION, WHERE MY EDUCATIONAL BACKGROUND AND SKILLS CAN BE APPLIED AND FURTHER DEVELOPED.

EDUCATION

HELWAN University Jun 2002 - Jun 2007

FACULTY OF LAW

Grade: Fair

WORK EXPERIENCE

{ 1/1/2007 TO 1/4/2009 )

Vodafone

I am responsible for

Handling all types of customers

Receiving the customer's request.

Selling the company products (pre paid /post paid /usb //SIM swap)

closing daily cash

.RAYA Retail Electronic

Title: store manager (1/6/2009 to 30/10/2013)

Job description

1 . Responsible for leading staff

2. Responsible for achieving the monthly target

3. Responsible for the staff knowledge & training

4. Handling and solve the store problems

5. selling the company products of “Mobiles, Lab Top, LCD,led. Plasma. Digital Camera & home appliances

.6. Responsible for Handle store storage

. 7 Responsible for closing daily cash

050telecom in Dubai

Branch in charge from 30/12/2013 to 30/12/2014)

description job

1 . Responsible for leading staff

2. Responsible for achieving the monthly target

3. Responsible for the staff knowledge & training

4. Handling and solve the store problems

5. selling the company products of Mobile phones & all accessoires & Etisalat products

6. Responsible for start shift & end shift

Dejavu ( Woman fashion)

title : Branch incharge (1/3/2015 to 2/7/2016)

Maintaining and increasing sales of company's products(shoes/bags/accessories)

Reaching company targets and goals set

Serving customers needs & handling all types of customer

Monitoring team's performance and motivating them to reach targets & given them the company updated & responsible for training New hire.

. Responsible for handle store storage

. Responsible for closing the daily cash report & visa settlement

Reporting to operation manager

.Eagles co Egypt for Transportation & services

(European Union account)

In position patrol Supervisor

From 1/9/2016 to till now

Responsible for leading team at least 13 member

Responsible for monitoring vehicles fleeting.

Responsible for delivering EU member in Egypt where they neeďs.

Checks location for unusually and suspicious activities, electric, fires, etc.

Investigates and reports to higher authorities for follow-up and action.

Responsible for translation ( English & french )& Finished all Documents & issue Related to the Eu clients & his family.

Assists visitors with direction

Responds to wireless phone for necessary action

Using Hand metal & searching mirror & CCTV camera for searching suspicious visitors.

Writes daily reports, notes for any unusual comment and any damage to property during my period duty.

Language courses

ENGLISH COURSE. in translation and conversation and French course

Courses in Communication skills.

Courses at Vodafone in customer service

Courses at customer service and sales skills and management .

COMPUTER SKILLS

Windows &Office tools

Word/Excel,/ACCESS/.Out look/win cash /sibel/RMS

LANGUAGES

Arabic - Native /// English- V.GOOD /// FRANCH - fair

PERSONAL INFORMATION

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DATE BIRTH:1984 at SAUDI ARABIA/// MARRIED Nationality: Egyptian MILITARY Status :exempted

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