Call Centre Learnership

Curriculum Vitae of Vumisa Bryce Dlakavu

Contact and Personal Details

**** ********* ****, *** *,Vosloorus PO Rusloo, 1475

Tel Contacts: 063-***-**** /072-***-****

Email Address: *********@*****.***

Driver’s License: Code 10 EC 1

Personal Profile

I am a business and project oriented person who at the level best understands ethics and values of business undertakings, operations, vision and objectives. My being such an assert comes from my employment history in a variety of company sectors, ranging from call Centre, community projects, administration work, logistics assistance and accounts department. It is through this intense knowledge that I observed paying attention to details and positive mind as the basic qualities towards becoming productive, competent and creative towards work and duty assignments. It is again such a keen and eager mindset that drives willingness to understand the broad business and economic world, competition and different marketing models. On a social level my personality is being nurtured by my interest in spiritual, religious and multicultural principles.

EMPLOYMENT PROFILE

THE RIVER TELENOVELA : Transporting Actors, crew, documents and equipment - from June 2020 up to date ( part time)

BOLT Driver : Contracted with BOLT /TAXIFYSA service. Providing private transportation services to customers requests to everywhere they need to go around Gauteng Province.

From June 2019 to February 2020.

Wilderness Safaris: From September 2010 up to October 2018

Duties: Accounts Credit Clerk, Admin Assistant Duties, Driver, Grounds man and Archives.

- CITW ( children in the Wilderness department)

Assistant Logistics operation for Children In the Wilderness Fundraising Events ( Wilderness Safari NGO ) which is a

. fundraising unit for CITW. Tour De Tuli events by hosting an international mountain biking adventure along the Maphungubwe trans frontier ( SA, Zimbabwe, and Botswana)

Cardinal Rand (Liberty life Accredited Call Centre): May 2009 – December 2009 - Duties: Call Centre Agent: - Arranging life cover, Medical Aid, Hospital Plan, Funeral Plan. Sorting out queries around these products – Reference - Vernon Reddy 074*******

VVM (Van der Venter Mojapelo Attorneys): Jan 2008 – October 2008 Debt collection on Clothing accounts, Municipality accounts, SABC license accounts – Reference- Farhanah Khan -011-***-****/ 011-***-****

Metropolitan Life Assurance: May 2007 – December 2008- Arranging different policy products, solving policy queries and direct marketing. Upgrading policy claim values and benefits for clients.

Direct Channel Marketing: 2005 September – August 2006 - Call Centre Agent -Arranging funeral policies through cold calling, solving queries and upgrading policy benefits.

EDUCATIONAL HISTORY

IMM School of Business: In 2004 obtained a certificate of attendance in ARTS MARKETING- A twelve month’s learnership course. Learnt about concepts of Pricing, Positioning, Product, Market Research, Branding and Advertising, SWOT Analyses and Budgeting

BADA (BA DRAMATIC ARTS) WITS University: 2000 – 2003 – Course teaching about Elements of Drama, Dramatic Theory, Television and Film Production, Drama Stage Performance, Script Writing and Media in Education. NB. NEVER COMPLETED BECAUSE OF FINANCIAL PROBLEMS

Msobomvu Seior Secondary School ( In the former Transkei ) 1988 Matriculated with – EM- symbol standard on the following subjects : - English (HG ), Economics ( HG ) Geography ( HG ) History ( HG ) Xhosa ( HG ) Biology (HG)

COMMUNITY PROJECTS

Volunteering

Teaching Drama to Ilinge High School Students in 2002

Doing Story Telling projects for Vosloorus Library

Currently grooming up a soccer development team of under 13 years and under 15 years.

Collecting donations in the form of – Clothing, blankets, toys and food for Dzulani orphanage home

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