MUHAMMAD S AL-HADDAD

* **** ******* ******

JABAL AMMAN, 3RD CIRCLE AMMAN, Pennsylvania 11183, Jordan adokuc@r.postjobfree.com 077*******

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CAREER OBJECTIVE

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Licensed Registered Nursing Professional with over 10 years of experience in team management, Revenue Cycle Management, proven clinical assessment skills, and quality management. A Certified Case Manager, with both domestic and international experience who has the tenacity to look beyond the obvious and focus on finding creative and results driven solutions.

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EDUCATION

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University of Phoenix

Master in Science of Nursing/Health Administration, GPA: 3.8 Arizona, USA

January 2014 - November 2016

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Jordan University of Science and Technology

Bachelor in Science of Nursing

Irbid, Jordan

September 2002 - June 2007

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PROFESSIONAL WORK HISTORY

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Alkalidi Hospital and Medical Center

Joint Quality Officer

Amman, Jordan

January 2020 - Present

- Managing the Revenue Cycle Management (RCM) operations including account management, communications with insurance providers, collections, contract analysis, and billing process.

- Managing RCM workflows including all aspects of coding, charge-entry, claims submission, collections and payment posting.

- Continuously monitoring RCM processes, proactively identifying barriers, and implementing solutions to achieve the desired outcomes.

- Creating policies, procedures and particular Continuous Quality Improvement work plans.

- Creating quality improvement projects using various quality methods; including FMEA, FOCUS PDCA, DMIAC, and TPS.

- Conducting internal and external benchmarking to meet the quality standards sit by JCI and local accreditation agencies.

- Preparing periodic reports of RCM performance metrics and discuss it with the departments heads and board of directors.

- Ensuring that quality improvement and innovation work remains focused on one or more of the following goals: patient-centeredness, staff vitality, process efficiency, patient safety, and reliable patient care.

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Aetna International

Clinical Team Lead

Pennsylvania, USA

July 2015 - July 2019

- Brought together a 15 person team for a strategic project on Cost Saving Initiatives; budgeting to create user friendly workflows and monitoring for compliance.

- Led the Americas Care team and delegated day to day activities to maintain positive communication with empathy and proactive identification/resolution of issues.

- Performed discharge planning and facilitated the acquisition of needed home equipment, home health services, PDN, and inpatient rehabilitation services.

- Engaged members in their health plan and promoted applicable Aetna wellness programs for best-in- class service.

- Reviewed clinical services and applied clinical guideline to execute medical decisions

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PSA Healthcare

Home Health RN

Pennsylvania, USA

May 2013 - July 2015

- Coordinated patient care alongside the interdisciplinary team to ensure patient’s safety and well-being.

- Responsible for ventilator and tracheostomy care.

- Maintained accurate and timely patient’s records and update their care plan as needed.

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King Abdullah University Hospital

Charge Nurse

Irbid, Jordan

October 2009 - February 2011

- Oversaw nurses schedules, ministries certification, payroll, and utilized critical decision making-skills while intervening when necessary.

- Collaborated with all the members of the interdisciplinary team on emergency protocol to ensure patient safety and satisfaction.

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King Hussein Cancer Foundation

BMT RN

Amman, Jordan

January 2008 - August 2008

- Performed bone marrow transplants from preparation procedures to post procedures follow-up.

- Planned patient care according to diagnosis while identifying care plan priorities/objectives.

- Met the ethical and legal nursing practice requirements.

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PROFESSIONAL RESEARCH EXPERIENCE

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- 2021 Qualitative research on "Sexual Experience of Jordanian Cancer Survivors". The research was under the supervision of Professor Ritin Fernandez and a group of the best researchers in the nursing field.

- 2021 Integrative review study on "Interventions to Improve the Nursing Work Environment of Hospital in Jordan": Annals of R.S.C.B., ISSN:1583-6258, Vol. 25, Issue 6, 2021, Pages. 3645 - 3650.

- 2020 Revenue Cycle Management project on key performance indicator at Alkhalidi Hospital. The project aims to apply Kaizen and TPS methodology to improve processes by eliminate waste and standardize outcomes.

- 2020 Quality project on Patient Falling Down Prevention. The project selection was based on data from years including falling down incidents and action plans. Data was analyzed using accredited quality too such as RCA, Fish Bone, and Five Whys analysis. A FOCUS-PDCA approached was implemented and monitored on a monthly basis. Project outcomes and trend are currently being presented to top management.

- 2019 Presentation on exercise and wellness supervised by Dr. Stella George MD. Presentation was offered to Aetna International patients to help prevent obesity and chronic disease.

- 2016 - 2019 Cost Saving Initiative project supervised by Dr. Stella George MD. The project aimed to reduce cost and measure cost savings within the Aetna International Healthcare department.

- 2016 Graduate research project under the supervision of Dr. JoAnn Zerwekh, PhD. and mentored by Dawn Kelley MSN.

The project focused on analyzing, investigating, implementing and evaluating an evidence based educational program to improve performance and interdisciplinary communication between healthcare staff at Aetna International. Initial assessment and experts observations revealed barriers to effective communication with other disciplines along with lack of training on interdisciplinary communication among nursing staff. The project provided a list of recommendations which was adopted by the international health department at Aetna International. Project materials: learning needs assessment, lesson plan, PPT presentation, and evaluation survey, and mentor/supervisor meetings minutes.

- 2016 Research Utilization project on Childhood Obesity supervised by professor Pamela Springer.

- 2014 project on PSA Healthcare Delivery System supervised by Dr. Patrice Skjerve.

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PROFESSIONAL CERTIFICATION AND MEMBERSHIP

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- Certified Case Manager: Met the qualifications and has passed the examination prepared and administered by the authority of the Commission for Case Manager Certification.

- Member of the Honor Society of Nursing "Sigma Theta Tau International"

- Aetna Six Sigma Yellow Belt Certification

- Food Safety Management System (ISO 22000- 2018)

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CORE COMPETENCIES

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- Goal oriented

- Analytical/critical thinker

- Data analyst and research coordination

- Expert level in all Microsoft Office products

- Accounting Principles

- Expert in Revenue Cycle Management

- Educational Program Design

- Expert in healthcare quality audits

- Fluent in English, Arabic, and Pashto

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REFERENCES

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Dr. Michael B. Grossman, DM, MSN,

RN, NEA-BC - University of Phoenix

Faculty

Philadelphia, PA, USA.

Email: adokuc@r.postjobfree.com,

adokuc@r.postjobfree.com

Mobile: +1-610-***-****

Dr. Hussam Alhawatmeh, PhD

Jordan University of Science and

Technology Faculty

Irbid, Jordan.

Email: adokuc@r.postjobfree.com

Mobile: +962-*****-****

Mrs. Amy Shockey, RN Clinical

Services Manager-Aetna International

151 Farmington Avenue

Hartford, CT, USA.

adokuc@r.postjobfree.com

Stella George, MD.

Chief Medical Officer-

Aetna International Markets, Hartford,

CT, USA.

adokuc@r.postjobfree.com

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