Support Advisor Cbse
Resume:
L.N.CHANDRAKANTH
No**/* Indira Nagar *st crossStreet,
Alwarthirunagar
Virgumbakkam Mobile: 917-***-****
Chennai-600087 Email: **************@*****.***
Career Objective
To work in an environment where I get a chance to gain knowledge which can be shared and enriched, where I can utilize my skills and expertise to the optimum towards achieving my goal.
Self-Profile
Capacity to work energetically with full confidence for achieving the targets. Look into things with a positive and practical attitude is my greatest strength.
Strengths
Willingness to utilize abilities developed through my experience and education with intent to grow professionally.
Sincere, hardworking and commitment to excel in the given field.
Patience, positive attitude, eager to learn new things, teambuilding.
Good analytical skill with problem solving capabilities sense of responsibility and creative.
Experience details
DXC Technologies, Chennai – (October 2018- April 2020)
Client : Saipem
Designation : Technical solution representative II
Experience : 1.7yrs
Work Description : Act as first point of contact for end users for all IT related issues
Responsibilities
Escalated issues to the proper resolver team when necessary and follow up on any escalated issues, all within a timely manner
Proven ability to diagnose problems, find the root cause and supply lasting solutions.
Prioritize and escalate issues where required
Provided first-tier support and troubleshooting for technology products and applications
Address end user issues/queries via email/calls and web
Resolve all the issues within SLA and achieve FCR
Handle issues related to windows(laptop/desktop) and handheld devices
Contribute to knowledge base and share best practices
Follow the MIM procedure whenever required, escalate the ticket to proper teams and send out communications
Assist end user for submitting request, managing IT portal service request
CONCENTRIX TECHNOLOGIES- ( JUNE 2021- PRESENT)
Client : VERITAS
DESIGNATION : Technical Support Advisor
Responsibilities
Handling tickets related to back up and restore issues for data and databases
Troubleshooting the issues with backup and restore by taking remote session with zoom support
Clarifying customer doubts and queries related to our client product Veritas Backup Exec
Working on with backups, restores, deduplication, registry, drivers and storage related issues using our Backup exec and VQA tool
Closing the tickets properly as per the SLA policy and metrics
Hands on exiperence on Oracle browser
Skills
Experience in ServiceNow tool
Strong business acumen and proven track record for providing innovative solutions resulting in increased business performance
TECHNICAL COURSES COMPLETED
A+
N+
Academic Details
Degree/
Course
Institution/ Place
Board/ University
Year of passing
% of marks
BCA
ALPHA ARTS
AND
SCIENCE COLLEGE
MADRAS
UNIVERSITY
2018
60%
HSC
SPRING FIELD
MATRICULATION HIGHER
SECONDARY SCHOOL
STATE
BOARD
2015
70 %
SSLC
VANI VIDYALAYA
SENIOR SECONDARY & JUNIOR COLLEGE
CBSE
2013
7.6%
Languages Known
Read & Write : English and Hindi .
Speak : Tamil, English Telugu and Hindi
Personal Details
Name : L.N.CHANDRAKANTH
Father’s name : L.NAGABHUSHANAM
Date of Birth : 22 MAY 1998
Age : 23 Years
Gender : Male
Marital Status : Single
Nationality : Indian
Religion : Hindu
Extra-Curricular Activities and Other interests
Represented in various scouts & guides camps in high school level.
Active member in sports and arts festivals in collage levels.
Playing cricket, watching movies.
Participated in few social responsibility programs with few NGO for blood donation
Leadership skills
Being the captain of the cricket team, we have won tournaments during college days.
Leaded in organizing blood camp in our college and collected more than 300 units of blood.
Organized technical symposium for Bachelor of computer application department 2017-18
Declaration
I hereby declare that all the above-mentioned information’s are true to the best of my knowledge.
Date: 07.09.2021 (Chandrakanth)
Place: Chennai.
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