Sales coordinator

NISHA EVETTE KING

Houston, TX 414-***-**** ********@***.***

SUMMARY

Senior college student fluent in quotes, RFQ, orders, and PO’s looking for a Coordinator position. Proven history serving customers in fast-paced environments. Experienced in account management and recruitment.

SKILLS

Computer: Microsoft (MS) Word, Excel. Outlook, PowerPoint, Access, Salesforce. SAP, CRM/ERP, Peoplesoft

Administrative: Spreadsheets, File and records management, Invoicing, Purchase Orders, Compliance, Inbound Calls,

Reports/Book of Business, Order Entry

Soft Skills: Communication, Negotiation, Organization, Finance/Accounting, Documentation Management, Proposals

EDUCATION

University of Houston-Downtown, Marilyn Davies College of Business, Houston, TX

Bachelor of Science Candidate 12/2021

Relevant courses: Small Business Finance, Strategic Procurement, Managerial Accounting, Financial Accounting, Foundations of Human Resource Management

Lone Star College System, Spring, TX

Associate of Arts 05/2020

Relevant courses: Accounting Principles 1 and 2, Principles of Management

EXPERIENCE

AFTERMARKET/PART SALES COORDINATOR

Koch Engineered Solutions, Houston, TX 02/2018 - Present

Designate quote numbers, upload all documentation into Document Control System, and submit new orders into INFOR system, Visibility, and Salesforce.

Deploy and assess strategies for retaining customers and maximize account servicing opportunities to promote revenue consistency, focusing 100% on quality.

Implementing a new program to reduce order entry process by 80% with Salesforce.

Oversee due diligence of screening all parties involved in purchasing and ensure full compliance with laws and regulations with a goal of 100% accuracy.

SENIOR ADMISSIONS ADVISOR

The College of Healthcare Professions, Houston, TX 11/2016 - 02/2018

Communicated with 250+ potential students to generate new student quota.

Scheduled and conducted over 30+ interviews, pursued qualified candidates for enrollment, and determined appropriateness of candidates for admission based upon career goal.

Enrolled 6 students each semester to meet monthly objectives and gathered necessary paperwork and applications for students to initiate enrollment process.

CUSTOMER SERVICE REPRESENTATIVE

Mattress Firm, Houston, TX 04/2016 - 10/2016

Resolved customer product complaints empathetically and professionally.

Collaborated with internal departments to settle customer issues needing investigation within a 72-hour turnaround, completing over 30 claims daily.

Maintained customer satisfaction with a focus on customer needs and resolving concerns and answered constant flow of customer calls with up to 60 calls in queue per minute.

ACCOUNT MANAGER

Airgas Inc., Germantown, WI 12/2013 - 10/2015

Exceeded sales goals by 60% through effective negotiation of product and material pricing, delivery rates, and payment terms.

Oversaw new business development and customer servicing, including cold calling over 300+ businesses, networking, marketing, lead generation and account servicing.

Managed 350+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.

Listened attentively to client feedback and support product development teams to introduce revolutionary service expected to generate $600K in revenues.

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