Project Manager

MARGARET S. ESGUERRA

+63-918-***-****, +63-917-***-****

************@*****.***

SUMMARY:

More than 10-year experience project management. Accountable prime for external and internal teams for services related activity in both pre- and post-sale phases. Delivered 22 projects, for a total of US$50M in Philippines to PLDT, SMART, and BayanTel; many of these were ahead of schedule and better than budget.

Customer satisfaction improved from Met Expectations to Exceed Expectations (PLDT, 2004-2008). ACHIEVEMENTS:

As Project Manager:

Lead the team that implemented and completed successfully the following projects for PLDT and SMART transmission backbone network from 2002-2008 which provides 10G DWDM capacity and additional network facilities for SMART GSM Network and PLDT fixed and ATM Network:

• PLDT Metro Manila Simplification Project, PLDT Calamba Project, PLDT PIIBL Project, Bayantel PPR Project, SMART 5200 Project, PLDT Hatch Asia Project, PLDT ClarkTel Project and PLDT DEP Phase 4 Project @ $200 - 300K USD each project, 2002 – 2003. Completed ahead of time, and better than budget.

• PLDT DEP 5 Project, $5M USD, 2004. Completed on-schedule.

• PLDT DEP 6 Project, $2.3M USD, 2004 and SMART Loop6 Projects, $4.5M USD, 2004. Implemented 2 projects simultaneously, completed ahead of time and better than budget.

• PLDT DEP 7 Project, $8.4M USD, 2006). Completed ahead of time, and better than budget.

• PLDT DEP 8B, $2.5M USD; PLDT Loop 0 Project, $4.98M USD; EO109 Expansion Project,

$119K; and IBM DWDM Upgrade, $155K USD, 2007. Completed 4 projects simultaneously, completed on-time and better than budget.

• DEP 11 ($9.8M USD, 6-month Project, 2008). Completed ahead of time and better than budget Lead a team that successfully conducted Cybersecurity Assessment Project in Meralco (November 2017 – July 2018)

As Account Manager:

- ECI (2011)

• Closed ECI Outstanding Payment worth PhP 2M (DSL Projects)

• Sold ECI software (connection to Clarity) worth USD150K

• Sold DSL Warranty DSL spares for warranty worth USD200K

- C-Cor Broadband, Inc. (2012)

• Sold Aris Amplifiers at Sky Cable worth PhP 2M

• Sold Bandwidth Management Software at CableLink Inc., worth PhP 900K CAREER EXPERIENCE:

Program Manager, Hewlett Packard Enterprise (Project-based) Manila, Philippines

February 1, 2021 – Present

Responsible in delivering projects based on quality, schedule and budget. Prepare an integrated Project Plan which identifies and assigns tasks, major milestones for the efforts of the project team, the estimated dates on which they occur and indications of critical path. Coordinate the establishment of the project environment. Establish documentation and procedural standards for Deliverable Materials. Prepare the project team orientation.

Responsible in Project Tracking and Reporting. Stand as Single Point of Contact (SPOC) to address and resolve deviations from the Project Plan. Review project tasks, schedules, and resources and make changes or additions, as appropriate. Conduct regularly scheduled project status meetings. Prepare and submit Status Report weekly to Customer Project Manager. Administer the Project Change Control Procedure with Customer Project Manager. Review and analyze project change requests. Review the work products being produced by the project team. Coordinate and manage the technical activities of the project personnel; Maintain project communications through Customer Project Manager. Client Delivery Manager, Dimension Data Asia, Inc. Manila, Philippines

November 16, 2015 – July 5, 2020

As Client Delivery Manager

January 2017 – July

Client Delivery Manager is responsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) and other contracts. Facilitate the delivery of the service by establishing the relationship with the client, agreeing the points of interaction and escalation, managing the services budget and ensuring the continuous delivery of the service according to the SLA. They take accountability for operational escalations and lead the business through to a resolution that is satisfactory for the client and Dimension Data management. Client Delivery Manager proactively identify risks to delivery and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or delivery impact to the client. Identify and implement delivery model improvements focused on optimizations that will be valuable to the client and Dimension Data. They are on the pulse of what is happening in the client’s environment operationally and at the client satisfaction level and provide management and delivery teams with visibility of any priorities and risks. As Project Coordinator

November 16, 2015 – July 31, 2016

Manages all assigned projects using Dimension Data project methodology or the client’s preferred project methodology. Ensure delivering projects based on quality, schedule and budget. Support service teams in drawing up any tender/ bid/ proposal/ selection processes, Manage requirements specifications, design activities, design activities, deployment, solution transitioning, project resource management and manage project variations. Work as an extension to the Project Management Office and manage/ adhere to time recording, billing data, forecast input and project reporting requirements. Ensure project revenue and profit forecasting and delivery.

Liaises closely with Dimension Data sales and marketing team to meet client’s project increase potential sales revenue. Identify opportunities in accounts while performing project management activities to Dimension Data Sales Team.

Project Manager, Fritz & Macziol Asia, Inc.

Manila, Philippines

June 18, 2014 – November 13, 2015

Responsible in delivering projects based on quality, schedule and budget. Conduct project planning such as reviewing Scope of Work (SOW) and the contractual responsibilities. Prepare an integrated Project Plan which identifies and assigns tasks, major milestones for the efforts of the project team, the estimated dates on which they occur and indications of critical path. Coordinate the establishment of the project environment. Establish documentation and procedural standards for Deliverable Materials. Prepare the project team orientation.

Responsible in Project Tracking and Reporting; Stand as Single Point of Contact (SPOC) to address and resolve deviations from the Project Plan. Review project tasks, schedules, and resources and make changes or additions, as appropriate. Conduct regularly scheduled project status meetings. Prepare and submit Status Report weekly to Customer Project Manager. Administer the Project Change Control Procedure with Customer Project Manager. Review and analyze project change requests. Review the work products being produced by the project team. Coordinate and manage the technical activities of the project personnel; Maintain project communications through Customer Project Manager. Project Manager, IBM

Manila, Philippines

October 2012 – June 2013

Lead implementation and management of assigned projects such as Globe XIV Storage Project, NutriAsia SAP System (PhP150M), PMI Manage Service (PhP30M), Star Bucks Coffee POS System, etc. Ensure to meet target SLA of customers based on contract and customer satisfaction. Account Manager, C-Cor Broadband Inc.

Manila, Philippines

November 2011 – July 2012

Identify and generate new business opportunities from Cable Operators like Sky Cable, Solid Broadband/ Destiny Cable, Planet Cable, etc. to develop and strengthen business ties. Maintain current market & industry knowledge in which C-Cor Broadband Inc. is competing, competitors’ products, successes, competitors’ relationships with customers, and competitors’ weaknesses that can be used to C-Cor Broadband Inc. advantage. Responsible in building and maintaining strong relationships with decision makers and influencers from the technical, business development, product management and procurement teams of Cable Operators to understand business directions and strategies; generate project leads and acquire project approvals. Account Manager, ECI Telecom Philippines

Manila, Philippines

January 2011 – October 2011

Identify and generate new business opportunities from PLDT and Meralco to develop and strengthen business ties. Maintain current market & industry knowledge in which ECI is competing, competitors’ products, successes, competitors’ relationships with customers, and competitors’ weaknesses that can be used to ECI advantage. Manage and lead sub-processes in the tender preparation. Manage the sales pipeline – continuously tracking sales and conducting a post sales review for successful sales and unsuccessful bids. Responsible in building and maintaining strong relationships with decision makers and influencers from the technical, business development, product management and procurement teams of PLDT and Meralco to understand business directions and strategies; generate project leads and acquire project approvals. Key Account Manager & Project Manager, Alcatel-Lucent Manila, Philippines

April 2009 – December 2010

As Key Account Manager, July 2010 – December 2010

Identify and generate new business opportunities from Globe/Innove to develop and strengthen business ties. Maintain current market & industry knowledge in which Alcatel-Lucent is competing, competitors’ products, successes, competitors’ relationships with customers, and competitors’ weaknesses that can be used to ALCATEL- Lucent advantage.

Manage and lead sub-processes in the tender preparation. Manage the sales pipeline – continuously tracking sales and conducting a post sales review for successful sales and unsuccessful bids. Responsible in building and maintaining strong relationships with decision makers and influencers from the technical, business development, product management and procurement teams of Globe/Innove to understand business directions and strategies; generate project leads and acquire project approvals. As Project Manager, April 2009 – July 2010

Led and troubleshoot several existing projects. Completed and obtained Provisional Acceptance for 2 SMART DWDM Projects (Mega Manila and EO109 Project). Handled, delivered, completed and obtained Acceptance of SMART Super PDH Project (298 hops), SDH Globe Projects (50 and 29 Hops). Project Manager/ Customer Service Engineer, Nortel Networks, ASP (Asia South Pacific) Manila, Philippines

July 2000 to April 2008

As Project Manager, Aug 2001 – April 2008

Delivered and handled 16 projects, total of $50M USD, many were delivered ahead of schedule and better budget.

As Customer Support Engineer, July 2000 to August 2001 Prime technical interface and support for Nortel Intelligent Network (Service Builder) and backup to the technical prime support of DMS-100/200 PCN (landline) switch, DMS-300 Gateway switch and DMS-100 GSM

(wireless) switch.

Network Planning/ Switch Engineer, Nextel Communications Philippines, Inc. (NCPI) Sampaloc Manila, Philippines

October 1997 to July 2000

As Network Planning Engineer, August 1998 – July 2000 Prepared and conducted site inspection/ survey, prepare RF final site design and conducted site validation prior to implementation for both RF and Microwave. This involved drive-testing, configuration review, CW test, interference analysis and recommendations to verify network performance. As Switch Engineer, October 1997 - August 1998

Responsible for monitoring of OMC-Radio, Nortel DMS Switching equipment and identifying faults based on messages sent and received from the Switching center thru the CCS7 signaling link Installation and Maintenance Engineer, Alliance Technologies Inc. Makati City, Philippines

July 1995 - May 1997

Provided the required daily support for the maintenance of Lucent Technologies (AT&T) PABX Communication System and various adjuncts such as R3CMS (Call Management System), ALLCAS (Call Accounting System), and AUDIX (Voice Mail System). EDUCATIONAL ACHIEVEMENT

Adamson University Manila, Philippines, 1989-1994

BS Computer Engineering

Graduated March, 1994

SKILLS DEVELOPMENT

ICT technical courses:

• Multimedia Communications Portfolio (MCP)

• Admin – System Management Console

• Administration – SIP Provisioning Client

• Accounting

• Fault Management – Alarm and Logs

• Introduction of Preside (NMS)

• Preside Overview (OAM)

• Nortel Clear Support Clarify 8.5

• Fundamentals of the UNIX System

• Introduction to Intelligent Network

• Service Builder Operations and Maintenance

Management courses:

• Australian College of Project Management

- Certified Completion Diploma of Project Management (AQF 5) Nov 2001

• Asian Institute of Management

- Basic Management Program Nov. 2006

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