Personal Assistant Front Desk

Sharon Basiyawo

************@*****.*** 077******* Harare

WORK EXPERIENCE

Nyaradzo Life Assurance -Personal Assistant

**** - ****

•Point of contact among the General Manager, his executives, employees, clients and partners.

• Stocked breakrooms, ordered catering, and picked up beverages and food as needed

• Retrieved mail, sorted, and delivered to internal mailboxes/desks, maintained postage supplies, added postage to outgoing mail, and filled out shipping forms

•Tracked expenses and maintained office services by organizing operations, supplies, and procedures, and provided administrative and clerical support to boost company bottom line by more than 18%

•Color-coded and applied personal and business appointments to online calendars

• Organized documents, contracts, and bills, managed petty cash and checks, and made bank deposits

• Managing information flow in a timely and accurate manner.

• Coordinated international business trips by booking flights, hotels and arranging required meetings.

Nyaradzo Life Assurance -Receptionist

2016 - 2017

•Greeted and directed all patients and visitors in a pleasant and friendly manner in keeping with good customer service practices. Announced patients and visitors to appropriate staff.

•Fielded all incoming telephone calls (determined purpose of call, recipient and directed calls to appropriate staff member or department) across 4 lines.

•Developed and maintained front desk forms and procedures, and assisted with administrative tasks such as copying and faxing.

•Maintained copier and fax machine, supplies (paper, toner), etc.

•Provided excellent customer service by addressing needs of customers in a timely and modeling suggestive selling techniques.

• Provided executive and administrative support such as preparing and presenting reports and spreadsheets to executives, preparing meeting and training rooms and taking meeting minutes.

EDUCATION

Speciss College - LCCI Private Secretary Diploma

2018

Champion college - Certificate in Secretarial Management

2016

SKILLS

Effective time management; Ability to work under pressure; Ability to multitask; Detail - Oriented ; Excellent interpersonal communication skills; Confidentiality; Professional Demeanor; Calendar management; Prioritization and problem-solving

ACHIEVEMENTS

•Provided exceptional support to Managers and co-workers thereby increased efficiency by 30%

•Accelerated the appointment system by incorporating an interactive calendar, resulting in hassle free appointment logging.

•Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional activities and campaigns

REFERENCES

Tendayi Kanjanda

General Manger

Nyaradzo Life Assurance

20 Park Street

Harare

(0242) 796694-7

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