Division Manager Receptionist

Ms.Hlamalani Thelma Zitha

**** **** ******, ****** *** 2

073-***-**** / *************@*****.***

PERSONAL PROFILE

Date of Birth : 04/06/1994

Marital Status : Single

Nationality : South African

Languages : English, Sepedi, Xitsonga & isiZulu

EDUCATION

Tulip High School

Highest grade : Matric

Subject : English, Afrikaans, MathsLiteracy, Life Orientation, Tourism, Geography & Life Sciences

Year : 2013

Travel Learning College

Course : Travel & Tourism

Subjects : Business communications, Travel operator, Ofce Safety, Sales & Marketing, Air travel 1 & 2, hole sale travel, Financial Management,Computer skills, Galileo reservation system, selling Destinations and Billing setlement plan

Certificate : Diploma

Year : 2016

SKILLS

Customer service skills

Communication skill –verbal and writen

Computer skills – Outlook, ord & Excel

Problem solving

Time Management skills

EXPERIENCE

Park Inn Sandton Hotel

Position : Receptionist (Trainee)

Duration : 2016 Feb -2016 Jul (6 months)

Duties : Basic filing, make copies, keep the reception clean, rooming guests, Merge guests profiles, Check in and check out guests, handle guests queries, update guests profiles, monthly stock take, set up welcome drinks for arrivals.

Fusion Boutiue Hotel

Position : Receptionist

Duration : 2016Sep – 2018April

Duties : Switchboard, Reservations (aaer hours), Check in & Check out Handle Cash Float, Assist guests with queries,send out Pro Forma invoices, and check e-mails on outlook.

Faircty Juncton Apartments

Position : Receptionist

Duration : 2018 May – 2018 Nov

Duties : Switchboard, Reservations, Room checks, Stock count, Check in & Check out, Cash Float & Banking, assist with guest queries, handle quotations, send invoices for payment, and handle emails on outlook

Zulu Nyala Country Manor

Position : Receptionist/ Night Audit Relief

Duration : 2019 Nov – March 2020

Duties : Switchboard, Relief Night Audit, Check in & Check out guests, Cash Float, assist with guest queries,Reservations, update reservations

RERENCES

Fusion Boutiue hotel

Name : Olga smit

Position : HR Manager

Contacts : 015-***-****

Park Inn Sandton Hotel

Name : Oriel Sithole

Position : HR manager

Contacts : 011-***-****

Faircity Juncton Apartments

Name : Yolandi Jansen Van Vuuren

Position : General manager

Contacts : 012-***-****

Zulu Nyala Country manor

Name : Thandi Mathibela

Position : Front ofce manager / Rooms Division Manager

Contacts : 011-***-****

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