JEROME FUGADO

St. Anthony Village, New Sangi Road, Barangay Pajo, Lapu-Lapu City 099*-***-**** adok49@r.postjobfree.com

A resourceful person who consistently meet and exceed the goals of the company. Proven capacity to troubleshoot issues and resolve it quickly. Maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty as part of a company.

EXPERIENCE

FEBRUARY 20, 2020 - JANUARY 31, 2021

SPRINTER/RIDER

J & T EXPRESS

Responsible for delivering the parcel to designated customer per day.

Responsible for the daily remitance of all the parcel delivered to the admin before going home.

NOVEMBER 2018 - MAY 2019

CUSTOMER SERVICE REPRESENTATIVE

CONCENTRIX - IT PARK, LAHUG, CEBU CITY

Responsible for taking care of the call to our client.

2014 JULY 2018

MACHINE OPERATOR, FORKLIFT OPERATOR, DIE MOLD MAINTENANCE STAFF & MATERIAL HANDLER

MAPLE F2 - MEPZ 1, LAPU-LAPU CITY

Responsible for the affectivity of the machine assign to me as machine operator.

Assign for the delivery of the finished products as well as the raw materials to the specific warehouses of the company.

Assign also for the die mold maintenance and die mold change of the different machine.

Support the production department for the needed raw materials to produced the designated product.

FEBRUARY 2009 DECEMBER 2010

ELECTRICIAN

K5 BUILDER ELECTRICAL SERVICES

Assign to fix any problem regarding electrical works.

EDUCATION

JUNE 2018 AUGUST 2018

CALL CENTER TRAINING NCII

CALL CENTER ACADEMY

Knowledge on proper approach to customer, proper grammar and skills to become a call center agent or representative.

2012 2015 (UNDERGRADUATE)

BACHELOR OF SCIENCE IN INDUSTRIAL ENGINEERING

IKON COLLEGE

A dual trainee in which I am working with the affiliated company of the school I am studying.

Ability on innovation of certain product or process and the ability for multifunction personnel since as an industrial engineer we are capable of different fields of works.

2007 -2009 (VOCATIONAL GRADUATE)

ELECTRICAL TECHNOLOGY

LAPU-LAPU CITY PUBLIC TECHNICAL VOCATIONAL TERTIARY SCHOOL STEC CAMPUS

Knowledge on electrical wiring, electrical shop, blue print reading and maintenance in connection with electrical equipments.

SKILLS

Basic Computer Knowledge

Microsoft Windows Application

Critical thinking ability

Troubleshooting ability

Friendly & People Oriented

Conflict resolution & problem solver

ACTIVITIES

Emergency Response Fire Fighting Team

Student Council Officer

REFERENCES

Shan Andales

Call Center Agent Skyes

091********

Janine Mangubat

Call Center Agent Skyes

091********

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