Process Manager Customer Care
Resume:
SOWMIYA.V
*/***, **** ****, *****************, Tiruchengode.
637209
**********@*****.***
OBJECTIVE:
To prove myself as the best by being very sincere, dedicated and hardworking individual in organization I work.
ACADEMIC PROFILE:
B. E (ECE)
(2015-2019)
Sri Shanmugha College of Engineering and Technology,
(Anna University)
Marks: 69.8%
12th
( 2014-2015)
Government Girls Higher Secondary School
Marks: 67%
10th
( 2012-2013)
Government Girls Higher Secondary School
Marks: 77%
EXPERIANCE:
Company: “NEXT GEN INFO TECHNOLOGY”
Environment: Customer Care Executor
[Dec 20,2020 – May 21,2021]
Key Deliverables:
Handling Interview sector
Attended daily, weekly and monthly targets specified by the Process
Adhered to the schedule as prescribed by the TL.
Shared daily feedback with the Process Manager.
Assisted the sales team for incoming requests for new services.
Analyzed customer needs and made arrangements adhering to company policies. TECHNICAL SKILLS:
Programming Languages : C,CSS,HTML,Java
Operating System : Window, MS-office, Tally Erp 9
Technologies : Embedded, Circuit Design
PERSONAL SKILLS:
Good communication & presentation skills.
Work as individual and also a team work.
Solving the problems.
LANGUAGES KNOWN:
Tamil
English
Telugu
Academic Project:
“AUTOMATIC CURRENT SHOCK INDICATION SYSTEM USING ARDUINO CONTROLLER” The main objective of our project is to design an current shock indicate system by using RF transmitter and RF receiver with Arduino controller. Co-curricular Activites:
Active member in NSS & NGC and attended camps.
Active member in “ Coordination leader”.
ACHIEVEMENTS:
Presented paper at Kongu College of Engineering and Technology on the title “Eye directive wheel chair”.
Attended the workshop on “ARM BASED INDUSTRIAL AUTOMATION “at AL-AMEEN College of Engineering.
Attended the workshop on Python at Sri Shanmugha College of Engineering and Technology.
CORE STRENGTH:
Team working.
Adaptability.
Time Management.
HOBBIES & INTEREST:
Helping to others.
Yoga
Painting
Place: Tiruchengode. Yours Sincerely,
Date : (SOWMIYA V)
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