Durgesh Tiwari

E-Mail: adojsv@r.postjobfree.com

Mobile: +91-831*******

Skype: durgesh.tiwari20

CAREER OBJECTIVE:

To obtain a challenging position at project development and to seek a quality environment, where my knowledge, potential, and experience can be better shared and enriched.

PROFILE SUMMARY:

8+years of IT experience with ATOS, AMDOCS, CAST, JDA Software & currently working as a Sr. Application Engineer Tekion India.

Experience in software design, development (enhancement).

Experienced in Application & Product Support environment.

Domain expertise in Supply/Retail Chain, Telecom CSM, CRM, ERP Systems.

Experience in developing and Enhancing PL/SQL scripts used in ETL, design process of ETL Mappings, workflows from legacy to the staging database.

Extensively worked on Data Analysis, Data Warehouse Development including ETL, Data migration, Data Extraction, Transformation, and Loading in corporate-wide ETL Solutions.

Good communication skills, presentation skills, and technical knowledge.

Good understanding of the client specifications and give 100% customer satisfaction.

Knowledge of project lifecycle management/Application Life Management tools.

Certification from the Center of Development and Advance Computing (C-DAC ACTS Pune-India).

Oracle 11g SQL certified from ORACLE.

ITIL V3 Foundation (2011) certified from AXLOS.

AZ-900 Microsoft certified by Cybrary.

Microsoft Azure fundamental certified.

Microsoft Certified Azure Administrator Associate.

EDUCATION DETAILS:

Degree

College

Year

Grade

Microsoft Azure fundamental

Microsoft

2020

Microsoft Azure Administrator Associate

Microsoft

2020

M-Tech Computer Science

BITS Pilani(Work Integrated)

2013-2017

64%

ITIL FOUNDATION V3(2011)

AXELOS

2015

98%

Oracle 11g

Oracle

2014

96%

C-DAC (Diploma in Advanced Computing)

C-DAC-ACTS

2012

64%

Bachelor of Computer Application

Jiwaji University-India

2008-2011

66%

Higher Secondary

M.P Board-India

2008

68%

High School

M.P Board-India

2006

72%

TECHNICAL Skills & Experiences:

Database & utilities: Oracle 11g, TOAD, SQL developer, PostgreSQL, MS SQL Server

Programming Languages: Oops, Unix, J2EE, Pl-SQL, ETL, Hadoop

GUI/Tools: Webmethod (version: 8.0.2.0.12), Toad, Peregrine, Digital Workflow (DW), Service Now (Snow), BMC remedy, Ctrl-M, Putty, Zendesk, JIRA, Confluence.

Operating Systems Linux, Unix, Windows server

Database

Oracle SQL/Plsql

7.5 years

MySQL

5 years

PostgreSQL

3 years

SQL Server

4 years

Programming Languages

Unix

6 years

Java

4 years

Data warehousing with Hadoop (Pig/Hive) +

ETL (Informatica Power Center)

2.5 years

ATOS Pune – Hinjewadi

Project Ahold Break Fix (Supply Chain)

Client AHOLD (Netherlands)

Duration Oct-2012 to May-2015

Platform Toad, SQL Developer, Citrix Client, Service manager, Peregrine, DW, Webmethod (8.0.2.0.12), Oracle SQL/Plsql, Unix, Web monitor, BMC Remedy

Role Associates Engineer

Team Size 30+

Description: Ahold is a major international retailer based in Amsterdam, Netherlands. Being primarily responsible for the Supply Chain and database reporting on user requests module in which I am responsible for 24/7 production support and Incident management. The tasks include writing SQL codes and Web methods messages monitoring and tracking and providing workaround solution if in scope. Role of Single point of contact between the Development Team and the First Line of AHOLD.

Responsibilities:

Worked on 24*7 supports for all critical and high priority production support which involves mainly the Supply Chain domain.

Responsible for writing procedures, functions, and packages for various changes/enhancement.

Monitoring of complete webmethod alerts in multiple servers and providing immediate resolutions in case of any failures.

Raising the Change Implementation plan to fix application issues.

Identify and document Risks, Issues, Assumptions, and any Dependencies.

Expertise in the Telecom domain.

Possess very good exposure to the entire Software Development Lifecycle

Performing checks/tasks for different regions at the stipulated time.

Resolving daily issues and if higher-level intervention is required then take help from L3 or the development team.

Checking stack trace(log) of application majorly in C and JAVA.

Identifying the root cause of the issue and optimization on the basis of existing documentation.

Worked with SQL and Shell scripting.

Scheduling jobs in Control-M and monitoring tools.

Managed batch processes and job alerts.

Continuous monitoring Script Runner and Control-M.

Development of automation using shell scripts.

Maintain SLA’s and KPI’s.

AMDOCS - Pune

Project Sprint & AT&T (USA) CRM Application

Duration June-2015 to July-2016

Client Sprint & AT&T (USA)

Platform Oracle 10g/11g, JAVA, Unix, Data warehousing Informatica 8.6

Role Technical and Business Operation Analyst

Team Size 8

Description: Sprint is a leading Telecom company providing telecom services. This is basically a data warehouse project which stores data and provides reports to business users to make business decisions. Data comes from different applications and different source databases and be validated and pushed into the central enterprise data warehouse.

Responsibilities:

Supporting for Telecom domain as level 2 Support Engineer.

Communicate with the Business analyst/Solution Architects for Analysis.

Possess very good exposure to the entire Software Development Lifecycle.

Performing checks/tasks for different regions, identify application events and reviewing them to avoid any Service Problem, and inform the L1 team in case of any service outage or critical outages that may have an impact on various users.

Resolve daily issues and if higher-level intervention is required then take help from L3 or development team and managing knowledge article for the same.

Create incidents for Application service interruption or customer impacting-issues, determine the priority, and identifying the responsible team for resolution.

Provide RCA (Root Cause Analysis) for any application issue.

Worked with SQL and Shell scripting.

Schedule jobs in Control-M and monitoring tools.

Manage/ Monitor batch processes and job alerts.

Continuous monitor Script Runner and Control-M.

Development of automation using shell scripts.

Manage the storage and taking backup on Database and UNIX environment

Maintain SLA’s and KPI’s.

CAST - Bangalore

Project Maintenance for CAST Products

Duration Aug-2016 to Sept-2019

Platform Oracle 10g/11g, Unix, Application Support

Role Technical support engineer

Team Size 8

Description: System outages, data corruption, scalability, and data security are structural issues that can only be detected at the system-level. CAST extends traditional code analysis to detect the most dangerous structural flaws and produce accurate analytics for greater management efficacy and real productivity measurement.

Responsibilities:

Responsible for application onboarding. Managing various applications and their configurations like the dashboard, CAST-AIP, Enlighten, Server-Manager.

Figuring out ways to "find the bug" utilizing troubleshooting techniques and all the tools and systems available within the organization.

Identifying root causes, proposing test cases and fixes and developing new debugging tools while working closely with product teams.

Providing timely information to customer-facing teams to improve overall customer satisfaction.

Mentoring Technical Support for technical issues and best practices.

Providing consulting services to clients.

Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert.

Creating incidents for Application service interruption or customer impacting issues, determine the priority, and identifying the responsible team for resolution.

Providing RCA (Root Cause Analysis) for any application issue.

Working with various technologies like C, C++, JAVA, .Net, Oracle.

Checking for the occurred issue, investigation on the bases of documentation and checking the syntax, suggesting if any changes required in the source-code or in the application algorithm

Working with SQL and Shell scripting.

Managing the storage and taking backup of Database and UNIX environment

Maintaining the SLA’s and KPI’s.

JDA - Bangalore

Project JDA Platform & Performance Engineering on JDA products

Duration Oct-2019 to Sept-2020

Platform Oracle 18, Unix, SQL Server, Azure, App-Dynamics

Role Sr. Technical Consultant - Cloud

Team Size

Description: System outages, data corruption, scalability, and data security are structural issues that can only be detected at the system-level.

Responsibilities:

Performance Engineering on JDA products.

Perform optimization for the JDA platform and products.

Provide and manage product configuration on the Cloud.

Identifying root causes, proposing test cases and fixes and developing new debugging tools while working closely with product teams.

Providing RCA (Root Cause Analysis) for Application issues.

Working with Oracle 18, Unix, SQL Server, Azure, App-Dynamics, Mule-soft

Managing the storage and taking backup of Database and UNIX environment

Query optimization and automation for the manual works.

Identifying root causes, proposing test cases and fixes and developing new debugging tools while working closely with product teams.

Assisting/resolving customer performance issues at the query level as well as database instance environment level

Working on internal application development which will help to improve productivity, reduce manual effort, and increase product efficiency.

Tekion - Bangalore

Project Data Conversion (Dealer Management System)

Duration Sept-2020

Platform AWS- Athena, MysQL, MongoDB, Oracle 18, Unix, Azure, App-Dynamics

Role Sr. Application Engineer

Responsibilities:

Responsible for the data conversion from an existing environment to the Tekion system. Responsible for application onboarding in the cloud production environment.

Provide and manage product configuration on the Cloud.

Identifying root causes, proposing test cases and fixes and developing new debugging tools while working closely with product teams.

Providing RCA (Root Cause Analysis) for Application issues.

Managing the storage and taking backup of Database and UNIX environment

Query optimization and automation for the manual works.

Working on internal application development which will help to improve productivity, reduce manual effort, and increase product efficiency.

PERSONAL DETAILS:

Date of Birth : 13th October 1991- Gwalior - M.P - India

Father’s Name : Keshav Chand Tiwari

Mother’s Name : Vimla Tiwari

Current Location : Bangalore, India

Hobbies : Crazy for cars/bikes, enjoy reading, playing badminton, riding motorcycles and reserves Sundays for friends & Family.

I hereby declare that the above information is true & correct up to the best of my knowledge.

Durgesh Tiwari

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