Office Assistant Kitchen Manager

Sensitivity: Unclassified

V I JAYAKUMAR.V

SREENILAYAM,

KOMANA

AMBALAPUZHA,

ALAPPUZHA DISTRICT

KERALA STATE,

INDIA PIN 688561

+91-944******* *******@*****.***

S U M M ARY

An extrovert by nature and a focused hospitality professional with 10+ years of progressive experience in food service and food handling with international exposure and experience. Track record of maintaining effective cordial relations with guests and peers throughout the career. Highly dedicated and committed in ensuring guests have their great visit and a memorable time. Ability to adapt to changes while keeping focus on goals of the institution I’m working with. Exhibits respect, exercise diplomacy and maintain working relationship in line with company’s customer retention policy. Have exposure and confident working in challenging and demanding situations.

E D U C A T I O N — E X P E R I E NCE

KITCO- IITM

Hotel Management

Education-2003-2005

Higher Secondary Edcation-

Alappuzha-2003

Secondary School Education-

Alappuzha-2001

K E Y S K I L L S

Friendly Disposition

Guest Relation & Satisfaction

Event Coordination

F&B Operations

Communication

Carnival Cruise Line Inc Position: Galley Supervisor Key Responsibilities Performed: (April 2012 – November 2018)

• Lead a team of 100 to ensure consistent high levels of quality in terms of Customer Sanitation & Hygiene satisfaction.

• In conjunction with F&B Manager, ensure adherence to procedures of Galley operating manual

• Maintain round the clock communication with F&B Manager regarding Galley operations and help in settling guest grievance, if any.

• Executed other assignments assigned by superiors according to the need

• Participate in training imparted by management

• Managed multiple priorities and tasks in high volume environment Sensitivity: Unclassified

PERSONAL DETAILS

DOB : 07-06-1986

Passport : L6955126

Validity : 20-01-2024

LANGUAGE PROFICIENCY:

• English

• Hindi

• Malayalam

• Tamil

Hotel Royale Park Sr. Waiter

(Nov 2010 – Oct 2011)

• Responsible to manage the whole section of restaurants by providing courteous and friendly guest services

• Liaison with Restaurant Kitchen Manager for food preparation according to order

• Assisting Guest in menu determinations

• Effective supervisions of all food delivery and payments

• Attending to guest grievances, if any

Square Restaurant Company Waiter

(Oct 2008 – Oct 2010)

• Attending to Guests at restaurants

• Taking instructions from Sr. Steward/Supervisor

Hotel Royale Park Front Office Assistant

(Feb 2006 – May 2008)

• Ushering the guests throughout the stages of their stay

• Help guests in registrations, assignment of rooms, check outs and attend to special request of the guests

• Attend to calls at the reception with proper telephone etiquette

• Room booking management, reception ambiance, Maintaining the lobby decorum

• Maintaining Guest Records, Liaison with other departments Sri Chakra International Waiter

(Nov 2004 – Nov 2005)

• Restaurant Services and Hospitality

Reference: References may please be placed upon request

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