Dependable and quality-focused professional trained in multiple medica

Ultimate Medical Academy - Online / ****

Billing/Coding

Everett Community College – Online / 2013

Medical Transcription & Editing Hays Academy of Hair Design - 2003

Hair & Salon Business

Design/Business Anatomy & Physiology – Government Payers – Medicare & Medicaid – TRICARE – Greenway Prime Suite EHR/PMS – Typing/Filing Documents – Co-Payments and Deductibles – Scheduling Appointments – Answering Telephones – Third-Party Payers – Worker's Compensation – Managed Care (HMO, PPO, and POS) – Office Management – Insurance Claim Processing - EOB – Insurance Billing Procedures – Data Entry – Healthcare Claim Cycle – ICD-9-CM, HCPCS, CPT - Introduction to ICD-10-CM – Medical Terminology – HIPAA, UB-04 – Microsoft Office Suite – Microsoft Excel – Jabber – Finesse PROFESSIONAL EXPERINCE

Direct Interactions – Remote Call Center – 2021- Present Agent- Gold Tier - Ohio Unemployment Call Center

• Answer incoming calls pertaining to UI Claims pertaining to CARES Act of 2020, FCA Act of 2021, ARP of 2021, PIN resets, Claims, PEUC, and all related benefit questions.

• Data Entry of Weekly Claims and notes of all issues, document all encounters in clear and concise logs.

• Scheduling call backs to claimants with different departments.

• Maintains Friendly and Empathetic tone while dealing with customer problems, requests, and issues.

Belmont Management Company - WaKeeney, KS – 2016-2020 Resident Manager/Maintenance – Apple Junction Apartments & Wheatland Manor Apartments

• Collect and record rents and bill tenants using company computerized banking equipment.

• Scheduling vendor repairs in coordination with tenant routines, while adhering to USDA/RD guidelines pertaining to Tenant Income Certifications and Kansas Laws.

• Perform routine maintenance of occupied and vacant units to industry standards of KHRC and MHEG guidelines.

Online Transcription Essentials – Colorado / Aug, 2013 – 2014 Medical Transcriptionist – At Home

• Transcribe doctor's recorded reports into written reports, while adhering to all HIPAA and state guidelines pertaining to electronic medical record.

• Produced/edited and prepared documents for approval, maintained records and files through Microsoft Word files, reports and documents and communicated effectively with all personnel to ensure fluid operations.

Snip N' Clip – Salina, KS / 2012 – June, 2013

Stylist/Cashier

• Completed a plethora of administrative tasks, including answering phones, entering appointments into the company computer system and promoting a competent initial point of contact with the public.

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