Security Guard Service Representative
Resume:
Ravleen Kaur
Mobile: 236-***-**** ***********@*****.***
SUMMARY OF QUALIFICATIONS
Master of Business Administration (General Management) and Bachelor of Science (Physics, Chemistry, Mathematics).
Three years of experience in teaching and customer service.
Fluent in English, Punjabi, and Hindi.
WORK EXPERIENCE
Security Guard (Rangers Protection Services, Burnaby) (Mar 2021 – Present)
Monitored employee activities, confirming compliance with security regulations.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Oversaw premises, including entry and exit of up to 80 employees and visitors daily.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Responded quickly to incidents and assessed active situations for security concerns.
Customer Service Representative (McDonald’s, Coquitlam) (Sep 2020 – Feb 2021)
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Responded to customer requests for products, services, and company information.
Applied strong communication and negotiation skills regarding refunds.
Dietary Aide (Kiwanis Care Center, Westcana Services, Columbia) (June 2019 – Dec 2019)
Maintained clean and well-organized environment for resident happiness and safety.
Prepared nutritious meals and snacks to meet special diets such as diabetic, low sodium, and high protein.
Served diet to 85 senior citizens in a team of chefs and other dietitians.
Home Tutor (Pride Tutorials, India) (Jan 2018 – Mar 2019)
Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Communicated with parents and teachers on student’s progress.
Planned lessons for allotted time to strengthen weak subjects and build skills.
Developed student confidence through attentive instruction in mathematics.
Responded to after hours email and telephone requests to provide students assistance with specific questions.
Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
Met with students and discussed educational goals and expectations.
Taught students from elementary to high school (Physics, Chemistry, Mathematics).
EDUCATION
Master of Business Administration (General Management) (April 2019 – June 2021)
University Canada West, Vancouver, British Columbia
Bachelor of Science (Physics, Chemistry, Mathematics) (July 2015 – May 2018)
Khalsa College for Women, Ludhiana, India
SKILLS AND CAPABILITIES
Quantitative and Presentation Skills
Strategic Planning
Training and Mentoring
Customer Relations
Project management
High-Energy Attitude
Adaptive Team Player
Conflict Mediation
Problem-Solving Abilities
Technologically Savvy
INTERESTS
AVAILABILITY
Cycling, Dancing, Badminton
Meditation and Yoga
Full-time (40 hours a week)
Monday to Friday (9am to 10pm)
Contact this candidate