Mainframe Manual Testing

M.PRATHIBA

Mail Id: **************@*****.***

Contact: 861*******, 893-***-****

CAREER OBJECTIVE:

To have a dynamic career that gives me an opportunity to excel economically, and psychologically exercising knowledge and potential in the best interests of the ever changing corporate scenario by playing a vital role for the growth and achievement of the company.

EXPERIENCE:

Have 1+ years of experience in the field of System Administration and support in IT industry.

Installation, network configuration, troubleshooting and multi-functional experience in System and server Administration, Hardware and Software implementation and support.

Good at understanding any technical process and Troubleshooting.

Prompt in achieving target on time through company morale by managing and motivating team organized with strong ethics.

EXPERIENCE:

Organization : WNS Global services, Chennai Role : Graduate Trainee IT

Duration :May 27 2020 to till Date

Part of Support team involved providing IT support Client Aviva Group and Part of incident management team and Change Implementation Team

ROLES AND RESPONSIBILITY:

Analysing the needs of business and its customers and coming up with solutions to these requirements and problems.

Evaluating user problems using Test Scripts, Personal Expertise, and probing questions.

Working on Incidents and Service Requests in the Ticketing Tool (Assyst) and following up with the Development and Testing teams.

Good understanding in Installing, Configuring and Managing AD.

Checking Mainframe ID access related issues and Identifying/fixing the

Hardware and Software issues like Yubikey Application issues, mainframe login issues etc.

Handling on Application Failure, Monitoring and health check-up

Configuration and troubleshooting of MS Outlook Email clients and other

desktop related issues using Remote Desktop software.

Troubleshooting Network Connectivity Problems with Various Network Devices.

Installing and configuring VPN clients and linking it with the server using the secure ID

Applying Security, Group and password policy to the users and Pc

TECHNICAL & ANALYTICAL SKILLS:

IT care console tool V 21.2

WPA remoting tool

Basics in C,C++, Java, Manual testing, SQL

Knowledge in HTML, CSS, Networking, Object Oriented Programming

Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, Outlook.

Creating Incident Tickets based on Network Alerts and timely updating of Restoration activities.

Experienced in Handling International & National inbound calls & Incidents within SLA.

Good understanding of OSI Model, TCP/IP protocol suite and Network Topologies.

EDUCATIONAL QUALIFICATION:

Bachelor of Computer Science and Engineering (2019)

Jaya Engineering College

HSC (2015)

Everwin Matriculation Higher Secondary School, Chennai.

SSLC (2013)

Everwin Matriculation Higher Secondary School,Chennai.

AREA OF INTEREST:

Interested in the field of Network Technology.

Switching, Routing and Monitoring.

Learning New Technologies and Solving Technical Problems.

Ability to adapt Critical Situations.

Excellent Interpersonal and Communication skills.

INTERNSHIP / WORKSHOP:

Barola Technologies-Arduino, Raspberry.PI .

PERSONAL STRENGTH:

Adaptive to changing technology

Strategic Planning and forecasting

Quick learning and decision making

Excellent communication and interpersonal skills

PERSONAL PROFILE:

Father’s Name : MAHENDRAN K

Gender : Female.

Date :17/09/1997

Marital Status : Unarried.

Contact Address : No.6 f1 Ganga Nagar kolathur, Chennai.

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. DECLARATION:

I do hereby confirm that the information given above is true to the best of my knowledge.

PLACE: M.PRATHIBA

DATE:

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