Dispatch Operator Sterling
Resume:
ELIZABETH DEDRICKSON
CONTACT
************@*****.***
P.O. Box 923, Sterling, Co 8
0751
PROFESSIONAL SUMMARY
Results-driven banking
professional dedicated to
achieving maximum customer
satisfaction every transaction.
Cross-sells products and
consistently improves bank
revenue. People-person with
friendly and reliable nature.
SKILLS
Leader
optimistic
ethical
Customer oriented
EXPERIENCE
RETAIL BANKER Sep 2015 Jan 2020
Wells Fargo NA, Sterling, Co
Offered skilled support in diverse areas of branch operations, including teller line, safety deposit boxes, and vault services. Helped consumer and business customers with diverse banking needs.
Followed bank policies to prevent fraud, serve customers, and secure cash against loss.
Assisted customers in-person and by telephone with wide-ranging banking needs.
Managed account needs such as opening new accounts, processing deposits, and controlling access.
Developed relationships with customers, suggested suitable bank services, and met banking needs.
EMERGENCY DISPATCH OPERATOR Jun 2014 Jul 2015
Logan county emergency services, Sterling, Co
Placed outgoing calls to verify alarms and dispatch proper authorities.
Analyzed information derived from calls to determine dispatch priority.
Monitored emergency alarm panels, city alarms, and camera surveillance systems
Supported customers in emergency situations by speaking clearly and softly and using persistent repetition.
Kept callers calm in high-stress situations to obtain necessary information and instruct on emergency procedures such as CPR. Prepared special forms for actions such as BOLO requests. CUSTOMER SERVICE ASSOCIATE Jul 2011 Oct 2014
Walmart, Sterling, Co
Trained new associates on store programs and policies. Followed established protocols for escalating customer complaints to management.
Processed refunds and exchanges in alignment with store policies. Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.
EDUCATION
E
D
CERTIFICATE - NURSING Sep 2012
North eastern junior college, Sterling, Co
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