RESUME

Amit Hiray.

Cell No: +91-702-***-****

Email: adojff@r.postjobfree.com

CAREER OBJECTIVE

Intend to build a career with a leading corporate with committed & dedicated people in the challenging world of Networking & communications, which will help me to explore my skills and leverage my potential fully.

ORGANIZATIONAL EXPERIENCE

Capgemini - India.

Client : Sunlife Financial USA.

Duration: May 2014 to till date.

Designation: Senior Associate.

Process: Electronic Data eXchange. (EDX) Production Support

Responsibilities :

●Maintaining client database and meeting SLAs in terms of quality and productivity.

●Lotus Notes Application.

●UNIX based putty application support.

●Mainframe Application Support.

●Monitoring Mainframe Applications & jobs.

●Advanced excel report creation.

●Creating documents as per client requirement.

●Client complaints handling and resolution.

●Sent process updates on a real time basis to the Team members.

●Ensure and exceed client expectations. Managing Client relationship.

●Salesforce Administration.

QSG Resource Pvt. Ltd. (Talent Anywhere) Pune.

Duration: Sep 2013 to Apr 2014.

Designation: NOC Associate.

Process: Amicus ITS.

Responsibilities :

●To provide a support to the UK client.

●Provide support to all the kind of Servers, workstations, and storages.

●SAN Management.

●Remote desktop and troubleshooting.

●We are handling primary issue related to Symantec backup solutions (Daily, weekly and monthly backup.) Windows Servers Family (2003 & 2008) & Microsoft Exchange Server 2003/2010.

●Knowledge of Windows server 2003/2008, Microsoft Active Directory, DNS, DHCP etc.

●Performed user account creation, deletion, and configuration.

●Assisted in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware.

●Given resolution for several issues within the SLA & escalates to higher authorities for severity issues to meet the SLA.

●Working in Global Backup Operations as a Team member supporting data centers located in UK.

●Working knowledge on ticketing tool like I mantra, ICentre, N-Central & Manage Engine.

RK Enterprises, Nashik

Duration: Jan 2012 to Sep 2013.

Designation: AIX Admin level 1

Responsibilities :

●Technical assistance on Data storage capability / recovery/ backup

●Volume group creation & deletion.

●Worked on file system (file system creation, row file system, directory creation, deletion)

●Migration of PV(Physical volume, Logical volume )

●NIM(network installation manager)

●AIX (Linux) Administration and support.

Ventura (INDIA) outsourcing experts Pune.

Duration: 5th APR 2010 to 1st OCT 2011.

Designation: Technical Support Executive.

Process: IYOGI.

Responsibilities :

●Perform linear and logical troubleshooting steps in order to resolve the issue with Windows XP, Windows Vista and Windows 7 operating system.

●Resolve all the kind of issues regarding windows update, Internet explorer, and user profile.

●Resolve all the issues occur during installation of software

●Installation, Troubleshoot & configuration of device drivers & hardware components (Printer, Scanner, etc.)

●Microsoft Office support.

●Creating new users and adding in to the group using safe mode with command prompt option.

●Managing and maintaining the startups and services.

●Resolve all the browser related issues, browser optimization, managing add-ons etc.

●Create a schedule task as per client requirement to perform disk cleanup, disk defragment, to update antivirus etc.

●Remove the infections and unwanted applications from registry.

● Install and update various types of antiviruses such as Norton, Kaspersky, Webroot, Trend micro, McAfee, etc.

●Installation and configuration of wireless and wired printer and third party Softwares.

●Perform various scans like malware bytes, super antispyware, registry fixer etc. to fix the issues caused by virus infections

●Performed System optimization according to boost the system performance.

●Troubleshooting & maintenance of Desktop & Laptops.

ASSETS

●Excellent client service skill and problem solving skills.

●Good analytical and technical skills.

●Excellent communication skill.

●Creativity and ability to implant new innovative ideas.

●I have knowledge of Active directory, Dns, Trees, Forest, Schema, Backups, Workgroup, DHCP, VPN.

EDUCATION & QUALIFICATION

NAME OF THE EXAM

UNIVERSITY/ COLLEGE/ SCHOOL

YEAR OF PASSING

CLASS/ DIVISION/ GRADE

% OF MARKS

SUBJECT TAKEN

GRADUATION

PUNE

2011

PASS

47.25

B.A.

DIPLOMA IN COMPUTER SCIENCE.

MSBTE (MUMBAI)

2009

SECOND

53.68

COMPUTER SCIENCE

H.S.C

PUNE

2004

FIRST

68.17

ARTS

S.S.C

PUNE

2002

FIRST

67.06

HIN, MAR, ENG, SCI, MATH

OTHER SKILLS

IBM AIX 7 SERVER ADMINISTRATION

CERTIFIED

Done Professional Certification Program from IBM.

AIX 7 Administration (Linux) in MAY 2012 with 100% marks.

MS CIT

Maharashtra State Certificate in Information Technology passed Examination with 58 % In the month of DEC 2002.

ENGLISH TYPEWRITTING 40 W.P.M.

Maharashtra State Council of Examinations Pune

Passed in OCT 2012 with grade A.

PERSONAL PROFILE

Gender : Male.

Date of Birth : 7 October 1984.

Marital Status : Married

Hobbies : Driving, Drawing & Poetry writing.

Languages Known : English, Marathi and Hindi

Passport No : H5589376.

DECLARATION

I consider myself familiar with Computer and an IT Aspect. I am also confident of my ability to work in a team.

I hereby declare that the information furnished above is true to the best of my knowledge.

Place :

Date :

(Amit A. Hiray.)

Contact this candidate