Site Project Service Representative

Linden Littleton

***************@*****.***

Contact # 469-***-****

Dallas, TX 75240

Career Goal: Looking for a high-grown organization with a competitive and challenging environment that creates an ideal condition for delivering high quality services. Aspiring to associate with an organization which offers a congenial environment for growth.

Skills:

Proficient in Microsoft Office

Effective prioritizing and time management skills

Excellent verbal and written communication skills

Good interpersonal and leadership skills

Strong organizational skills

Certifications

Excel (2018)

IACT (2018)

Professional Experience:

Damage Prevention Supervisor, Texas Excavation Systems, Dallas, TX Aug 2015-Present

Identify and communicate customer service needs and issues that affect the call center and assist with other duties as needed or assigned

Provides coaching and mentorship for employees to further develop staff for career advancement

Provides daily direction for DPAs to ensure that service requests are completed quickly and efficiently

Track employee ticket errors, coach, and follow-up with employees to help improve representative’s performance levels

Call Center Rep II/Quality Assurance Specialist, Texas Excavation Systems, Dallas, TX May 2006-Aug 2015

Responsible for handling inbound and outbound calls daily involving preparation and maintenance of dig site project tickets

Trained new employees and met and exceeded call per hour goals

Performed quality checks on Customer Service Representative’s output to ensure tickets were processed accurately

Built and maintained QA spreadsheets using Microsoft Excel and forwarded to trainer/lead

Cross-trained in many site applications, including voice-outs, quality, multi-state functions; was able to complete transactions from any state effectively and accurately

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