Call center agent

LOVELY JOY LABANZA

* ***** ******, ******** ***-air Makati City · 093********

****************@*****.***

Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking student considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Effective project leader and problem-solver with hardworking mentality. Seeking to apply expertise and extensive experience in crew to take on a challenging new role with a growing team.

EXPERIENCE

FEBRUARY 2020 – MARCH 2020

PERSONAL ASSISTANT, PASAY CITY HALL

• Encoded the procurement receipt in excel

• Arranged employees’ official drivers trip ticket

• Taking notes from an Architect and Engineers

• List all the materials and equipments from equipments from blueprints

• Answering call from Maintenance Division Office

• Perform general office duties such as journal entries, mail, and telephone inquiries

• Encoded all the streets of all barangays in Pasay City

• Encoded the names and address of applicants for the building permit JUNE 2018 – MARCH 2019

TEACHER’S SECRETARY, PASAY CITY WEST HIGH SCHOOL

• Updating lesson plan

• Checking notebooks of other strands and sections

• Responsible for recording attendance and absences

• Maintain all recordkeeping of other students

EDUCATION

EXPECTED GRADUATION 2024

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES – BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT

MARCH 2020

PASAY CITY WEST HIGH SCHOOL – SCIENCE, TECHNOLOGY, ENGINEERING AND MATHEMATICS (STEM) – SHS GRADUATE

• Participant in all seminars of leadership

• GPA – 92.7

• Awards & Honors: Consistent Honor Student from Grade 11 to Grade 12

• Elected as Vice President (Grade 11) and Peace Officer (Grade 12) 2

SKILLS

• Self-motivated

• Team leadership

• User interface understanding

• Extremely organized

• Food preparation

• Report writing

• Project Management

• Materials preparation

• Public Speaking

ACTIVITIES

• Consistent With Honors since Kindergarten to Senior High School

• 2

nd

place Filipino Radio Broadcasting (NCR) year 2013

• 2

nd

place Science Investigatory Project (Division) year 2013

• 3

rd

place (Division Level) Chess Competition

• 14

th

place in National Competition of Chess year 2013

• Top 1 in Academic year 2015-2016

• 3

rd

place in spelling quiz bee year 2015

• 4

th

place in Science Quiz Bee, Division level year 2014 and 2015

• 2

nd

place Buwan ng wika – paggawa ng slogan year 2015

• Huwarang Mag-aaral year 2015

• Officer and Membership of Barkada Kontra Droga

• Participation (NCR) World Wetlands Day

• Participation (NCR) MTAP

• SSG Vice President in Greenvalley Bacoor National High School

• YES-O President in Greenvaalley Bacoor National High School

• Membership in little councilor in Bacoor, Cavite City Hall

• Little head of Department of Agricultural Industry in Bacoor, Cavite City Hall

• Seminars in Leadership Program

• Leader of Organization in Science Month Project year 2019-2020

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