Service Supervisor Customer

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

LAURIE SHANTELE

MCCANN

L

**** ******** ****, *********, ******** 40517, 859-***-****, ***************@*****.*** Performance-oriented food service professional and motivational leader with proven quality and budget control skills. Delight customers consistently with exceptional food and service. Maximize team performance and knowledge with hands-on training.Motivated Customer skills at meeting customer needs with expert support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Reliable and punctual. Successful and handles fast-paced work. Proven willingness to take on any task to support team and help business succeed. Offers strong Guest Services and Skilled abilities. Talented at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

Employee training Health code compliance Money counting Food safety Schedule coordination Microsoft Word

Time management Customer relations

Opening Manager March 2021 - August 2021

Lexlive Lexington, Kentucky

Controlled costs with effective supply management and monitoring of food use. Investigated and resolved complaints regarding food quality, service, and experience. Met strict quality standards, continuously monitoring food handling and safety. Managed establishment finances, including counting cash and receipts and completing bank deposits. Oversaw special events and programs such as on-site catering and business conferences. Improved team knowledge and abilities by training each in proper procedures and standards. Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Served customers by going above-and-beyond to offer exceptional support for all needs. Administration Assistant August 2017 - March 2021

Levy- Rupp Arena Lexington, Kentucky

Handled communications between staff and customers, including producing error-free correspondence and routing all mail.

Managed all clerical tasks for busy HR office with 120 staff. Supported meetings by organizing spaces, preparing documentation, and completing meeting notes. Promoted productivity by handling all administrative tasks, including schedules and correspondence. Coordinated successful conferences, meetings and special events, including catering and equipment setup. Customer Service Supervisor April 2009 - September 2017 Kroger Lexington, Kentucky

Drove customer satisfaction by addressing and providing swift resolution for escalated complaints. M

EDUCATION

Improved customer service standards by assessing staff performance and offering constructive feedback. Maintained adequate shift coverage by coordinating schedules and monitoring employee attendance. Promoted efficiency and productivity by coordinating daily department workflow. Preserved customer loyalty by quickly and completely resolving complaints. Motivated employees to continuously grow knowledge and enhance abilities. Covered daily office workloads through effective staffing and resource coordination. GED February 1999

Orlando Community School, Orlando, Florida