Operations Manager
Resume:
HEATHER ACOSTA
OPERATIONS MANAGER
INFO
SKILLS
WORK EXPERIENCE
EDUCATION
ADDRESS
Tampa, FL 33614
PHONE
***********@*****.***
Hillsborough Community College
Aug 2016 - Dec 2017
Tampa
High School Diploma, Tampa Bay Technical
June 2016
Tampa
Marshalls, Operations Manager
Nov 2019 - Current
Newsom Eye, Opthalmic Technician
July 2019 - Dec 2019
Marshalls, Administrative Coordinator
Apr 2018 - Sept 2018
Assisted managers with their responsiilitis such as hiring and training, sales reports, operational planning including expenses, and more. Marshalls, Key Carrier
Sept 2018 - Apr 2019
Tampa
Tampa
Tampa
Tampa
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Acted as manager to execute daily business plans, policies and procedures as well as role model exceptional customer service.
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Helped obtain accurate patients charts to inform doctors and assisted in minor procedures. Responsible for organzing and stocking supplies.
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Hired, trained, supervised and developed a large team of 70+ associates while providing quality customer service at all times.
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Managed the daily activity of the sales floor, backroom, front end, dressing room and cash office in a high volume store.
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Optimized store efficiency through expense control, scheduling and payroll. Trained new assistant managers across the district.
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Developed creative business plans to promote sales in a 13 million dollar store. Oversaw/monitored loss prevention and ops programs.
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Bilingual
(Fluent in Spanish)
Microsoft Office
Reflexis
Kronos
Talent Management
System
Leadership
Organization
Communication
Trained in using all necessary testing equipment and programs. Perfomed cataract surgery pre-op tests and work ups.
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