Sales Consultant Customer Service
Resume:
Carmen N. Rodriguez
Charlotte NC 28215
**********@*****.***
Professional Skills
•Microsoft Office Suite: Word, Excel, PowerPoint
•Typing 40wpm
•Experienced Professional Business Administrative with strong Sales analytics, leadership and Customer Service Skills
•Ability to work independently with little to no supervision, multi-task, extremely organized, hard worker and adaptable
•Comprehensive Commercial and Residential Property Management Experience
•Customer Service with exceptional ability to build and maintain long-term relationships with Clients
•Bi-lingual in English and Spanish
•Bilingual Translating
Professional Experience
Emergency ChildCare Services 2018-Current
Substitute Teacher-Daycares
(Reference Tina - 704-***-****)
Develop projects based on Monthly themes
Work alongside Teachers to support learning curriculums
Prepare lesson plans and teaching materials needed for lessons
Assist Teacher with managing classroom behavior
Supply each classroom with supplies such as Tissue paper, gloves, and laundry.
Supervise children in a group setting.
Relieve teachers for bathroom breaks and lunch breaks
Property Management- Customer Service
(Reference- Mirna Pineda 704-***-****)
• Handling of Financial statements and files
• Sourced and hired contractors for maintenance and repairs.
• Compiling business correspondence to tenants
• Utilization of Appfolio for work related tasks
• Daily briefings and coordinating status reports regarding asset visibility
• Excellent verbal and written communication skills
• Collecting Rental amounts, deposits as needed
• Performing eviction filings and move out processes as needed
• Exceeded standards of customer expectations and satisfaction through effective and sound judgement
• Performing Daily Property Inspection of vacant units and ensuring property cleanliness
• Preparation of Tenant Move in/Move out; setting up and daily walk through of model apartments
• Developed Standard Operating Procedures to maintain property accountability in accordance with regulations and procedures per NC Law
• Established and maintained Resident Account Files; performed rental adjustments; daily Bank Deposits as needed
• Organized and Maintained paper and electronic files
• Processed and verified applications in a timely manner; Ensured completed residential lease agreement were in accordance with state and local rental law
• Collected application fees and deposits and kept accurate records of all financial transactions and preformed background checks of potential tenants
• Resolved resident complaints and maintained accurate records of action taken
Special Needs- Autism/Epilepsy/ADHD
(Reference Randie Fitzgerald 704-***-****)
• Ensured the health and social well-being of child with autism
• Provided assistance with activities of daily living including grooming, toileting, and communication skills
• Participated in fun activities out in the community with child such as sports/swimming/bookstores.
• Maintained contact with parents and family members involved in care
• Monitored behavior of child to ensure their safety
• Kept records of children's behavior and progress and provided updates to parents.
• Notified parents of any potential behavioral problems.
• Taught skills training as needed and requested by parents
• Organized schedules, developed routines and taught good hygiene habits.
• Administered medication and proper vitamins from the instruction of parents
• Maintained housekeeping/laundry
• Maintained bathroom/sanitized
• Operated bathed/dressed
• Transport to doctor appointments
• Enforced discipline during all Homework/Home assignments
• Operated general educational activities for special-needs based upon a variety of instructional techniques and technologies
• Made Healthy, well-balanced meals
• Pet Friendly
OFFICE DEPOT
Customer Service Representative Sales Consultant
(Reference Derrick Hawthorne 704-***-****)
• Greeting Customers
• Answering calls and assisting as needed
• Sale Advertisement, store promotions and adhering to Sale Goals
• Explaining detailed warrant and product information as needed
• Collecting coupons, receipts, returns and purchases
• Assisting on Sales Floor for exceptional Customer Service and Standards
• Working with Microsoft Word, Publisher, Photoshop, Excel and Word as needed for Sales Design promotional flyers and brochures
SKILLS
CPR & Frist Aid Certified
EDUCATION
High School Diploma
PennFoster High School Scranton, PA 2015
Working Towards obtaining College Business Degree
CHARITY VOLUNTEERING WORK
Volunteering Elderly Homes
Volunteering Special Need Children(s)
Community Service for resurrection of Plant life and Nature Preserve
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