Poject Manager

Ifeanyi Anthony OKONKWO

************@*****.*** +*4 (0-751*-***-***

Career Profile

Finance professional with 12 years multi-faceted experience in the Banking industry spanning 4 years in strategic business transformation and 8 years in customer relationship management. Collaborated with diverse teams on 9+ strategic projects and led the end-to-end implementation of 3 including deploying Avaya Communication Systems for the Contact Centre and Remote Sales Teams. Managed project budgets ranging from £10,000 to £1.5M while leading between 5 to 74 staff across the various projects. Passionate about driving digital technology adoptions and embedding sustainable change in corporations.

Education

2020 - 2021

NEWCASTLE UNIVERSITY BUSINESS SCHOOL, Newcastle, UK FT MBA (Specialised in Finance and Innovation)

• Awarded MBA Leadership Scholarship

• 1st prize for the European Summer School for Advanced Management (ESSAM) 2021 Global Case competition-Developed a Business Development and Sustainability Strategy for BAE Systems

• 1st prize for the Royston Brand Positioning and Email Marketing Global Case competition

• 1st prize for the Durhamlane Creative Account-Based Marketing Case Competition

• 2nd Runners Up for the Systemic Ethics, Responsibility and Sustainability (SERS) Global Challenge-Developed a Diversity and Inclusion Strategy for Kaefer Ltd

• Sustainability Award for the Northumbrian Water Group Stakeholder Management Case

• Student Representative at the Newcastle University Board of Studies 2012 - 2013

NNAMDI AZIKIWE UNIVERSITY, Anambra State, Nigeria

MSc Statistics

2002 - 2005

Banking

Experience

NNAMDI AZIKIWE UNIVERSITY, Anambra State, Nigeria

BSc Statistics

2019 - 2021 FIRST BANK OF NIGERIA LTD, Lagos, Nigeria Project Manager (Corporate Transformation)

• Collaborated with KPMG to review the Bank’s digital transformation readiness as part of a Chatbot implementation and made a presentation of the recommendations to the Strategy Implementation Committee chaired by the MD and CEO. A new digital transformation project has been commissioned as a fallout of this engagement.

• Increased revenue by £4.5M and attracted credit turnover worth £4M through leading the implementation of a unique sales engagement strategy for on-boarding affluent customers and customers acquired through digital channels within 12 months.

• Generated £2M in infrastructure savings at the wake of the Covid-19 pandemic through the development and implementation of an Agile model for transitioning 150 Premium Relationship Managers to remote working.

2018 - 2019 Project Associate (Corporate Transformation)

• Reduced the Turn Around Time for the overall credit approval process of specific retail assets from 14 to 4 days by developing and implementing a Service Level Agreement for stakeholders within the credit value chain.

• Led the benchmarking and competitor analysis of retail asset products which led to the revamping of the Bank’s flagship lending product and eventual award of the best retail Bank in Nigeria by the Global Banking and Finance Review for 2019.

• Liaised with Consultants from Bain and Company as a dedicated analytical resource to accelerate the design and implementation of a retail and consumer lending project leading to the design and implementation of a credit monitoring framework for detecting early warning signs for delinquent loans.

2016 - 2018

Customer Service Team Lead

• Attracted and managed new customer relationships leading to an increase in Bank’s balance sheet up to (GBP) £500k, as an additional responsibility, which contributed to the award for most growth in customer balances in the region conferred on the branch in 2017.

• Facilitated and drove Change Management and delivery of an Oracle Enterprise Resource Planning project, leading to the automation, and streamlining of processes such as vendor management, staff medical workflows, asset maintenance and leave management. 2013 - 2016 Automated Teller Machine (ATM) Manager

• Won the best back-up ATM manager for 2014 making a shortlist of only 20 awardees Bank wide and was financially rewarded for administering the Banks ATM products, services, and related systems

2012 - 2013

International Money Transfer Officer

• Improved customer patronage on the Money Transfer desk by 80% leveraging customer service skills.

2008 - 2011

Other

Experiences

ECOBANK NIGERIA PLC, Awka, Nigeria

Customer Service Officer

• Collaborated as part of a customer relationship management team to manage customer engagements and ensured a fraud and error free operating environment. Achieved a 98% clean customer records documentation for the Branch.

2021 - 2021

Office for National Statistics, Newcastle, UK

Census Coverage Officer

• Successfully interviewed and completed over 90% of the households assigned to me and took up additional catchment areas in support of the team.

• Deployed customer service skills to achieve second least number of refusals from the households assigned to the team.

• Contributed to my team winning the least number of refusals in the Northeast region 2017 – 2020

Voluntary Work

TFL, Benin City, Nigeria

Founder

• Innovated a unique non-alcoholic palm wine leading to the award of Africa’s Young Entrepreneur in 2017

• Made the final list of only 20 out of over 5000 entrepreneurs to feature in a reality TV series for entrepreneurs broadcasted across Africa.

• Partnered with the International Organization for Migration (IOM) to resettle over 15 migrants returning to Nigeria from around the world on a budget of £10,000 2021 - Date

ROYAL VOLUNTARY SERVICE, Newcastle Upon Tyne, UK.

NHS Covid-19 Steward Volunteer

Worked with the NHS England on the Covid-19 vaccination program. Specifically in-charge of ensuring a free flow of patients coming in to take the vaccine 2020 - Date

Additional Skills

PD Club (Coaching and Mentoring), Lagos, Nigeria

Founded the club to serve as an accountability platform for young professionals towards career advancement. Within 1 year of setting up the club, 6 members had secured higher job roles, 3 obtained scholarships for further studies in the UK and 11 obtained various professional certifications.

Languages

IT Skills

Interests

Igbo (Native)

Microsoft SQL, Microsoft Power BI, Microsoft Project 2010 Nature photography; coaching and mentoring platform of 50 professionals; entrepreneurship Other

Achievements

Post Crisis Leadership Certificate (University of South Florida) (2020), Leadership Governance and Change Mgt. Workshop (Business School Netherlands) (2019), Project Management (PRINCE 2) Certification (2019)

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