Inbound Call centre agent

Khaya Ntombekhaya Njomba

** *********** ***** **********

The Junction village 3 Centurion

E-mail: *****.******@*****.***

Cell: 074*******

Career Objective

Seeking to contribute positively and performance of brand name through maximum Customer Satisfaction. Looking forward to a position that would allow me to utilize my potential and experience to solve customer problems and take the company to new heights.

Areas of Expertise

●Customer service administration

●Customer focus Telesales/marketing

●Staff training/development

●Retail sales

●Time management

●Identification of customer needs ● Interpersonal skills

Achievements

● Appointed to run an Aftersales Department at Brown’s the Diamond Store branch in Cape Town after 2years of outstanding performance.

Education

● National Senior Certificate

Intsukumo High School-2005

Work Experience

●Boezaart Bauermeister Jewellery and Design CC. Workshop Apprentice April 2007-July 2011

●Browns the Diamond Company

Final Quality Check Officer/Administrator

Filing department Superviser

Managing a mini service workshop

September 2012- May 2016

Shimansky Diamonds, Goldsmith from April 2016 – 2019

Capita Marks and Spancer customer service September 2019- January 2020

Capita British Gas customer service January 2020 – February 2021

Computer skills

● Proficient in Microsoft word, excel, MS PowerPoint and tools used with it

Skills and Strengths

●Excellent telephone etiquette with very clear and bold voice

●Able to work individually or as a team

●Excellent written and verbal communication skills

●Good understanding of company’s policies/processes and procedures

●Effectively communicate with people at different levels with or without minimum supervision meeting deadlines

●Customer service

Personal Details

Date of birth: 05 May 1984

Languages Known: English and Xhosa

References

•Kim Boezaart,Boezaart Bauermeister Jewellery and Design CC

Cell: 082*******

•Lawrance Mamabolo, Browns The Diamond Store 011*******

Cell 072*******

●Sterna, Shimansky Diamonds :084*******

●Lucritia Dusty Team leader @ Marks and Spencer : 062-***-****

●Sharief Salie Team leader @ British Gas : +27-66-258-****

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