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Customer service, call center

Location:
West Point, MS
Salary:
Negotiable
Posted:
September 03, 2021

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Resume:

May **** Current

Blue springs, Me, United States

SHARINIDIA DINKINS

PROFESSIONAL SUMMARY:

Dependable Assembly Line Worker offering 4-year background in manufacturing production and machine operations. Hardworking and efficient team player dedicated to producing quality work on tight deadlines. Expertise in checking incoming and outgoing products to verify quality and observing equipment to detect malfunctions. Comfortable working in fast-paced environments with little to no supervision.

Skilled team player with strong background in environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Hardworking and reliable team player focused on going above and beyond to support team and serve customers. Trained in phlebotmy and motivated to continue to learn and grow and become a better phlebotomist .

Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. SKILLS:

Production reporting Safety protocols

Product inspection Product assembly

Equipment operation Good manufacturing practices

Quality control Assemble products

Operate equipment Planning

Public speaking Collaboration

Teamwork Multitasking

EXPERIENCE:

Assembly Line Worker

Toyota Motor Manufacturing Company

Inspected products at all stages to verify adherence to requirements. Recorded daily production data, including quantity and type of workpieces completed. Addressed or reported safety hazards to protect staff and products. Used air guns and pokeyo guns to complete assemblies. Positioned parts and subassemblies by reading measurements and using templates. Followed good manufacturing practices and sanitation requirements. Monitored workstation supplies and requisitioned components. Operated hand guns and air guns equipment according to manufacturer instructions and safety requirements.

68 Timberlane Drive, West Point, Ms 39773 United States 662-***-****

adoinq@r.postjobfree.com

May 2012 May 2017

Dekalb, Ms, United States

Sorted and placed bolts, tools, car parts, and materials on racks and shelves according to predetermined sequence such as product code and style. Maintained dolly's and all took guns by performing preventive maintenance tasks and cleaning parts with solutions, air hoses, and cloths. Interfaced with manufacturing systems using computers or other electronic devices. Trained new team members in the specific tasks of each position. Checked the quality of completed products and component materials to comply with manufacturing specifications.

Kept work areas clean by removing debris, sweeping up dust and organizing supplies. Updated daily logs with production activities and special incidents to keep managers well-informed.

Rotated through different positions to keep the team working efficiently and meet all production targets.

Scrutinized materials prior to assembly for defects or non-conformances to specifications.

Consistently reviewed blueprints and work orders to complete accurate work. Inspected and maintained production machinery to identify and resolve problems. Security Officer

Kemper County School Disty

Leveraged critical thinking to identify and address potential security threats. Monitored operations at screening points, including equipment functionality and baggage screening.

Directed passengers through security processes, clearly explaining policies and procedures to support efficient operations.

Completed incident reports for management and law enforcement officials. Investigated incidents involving use of force or weaponry to minimize liability and protect public and security personnel safety.

Created standardized policies surrounding prohibited items and substances within secured locations.

Operated metal detectors and x-ray equipment to detect presence of unauthorized items.

Drafted communications such as morning briefings, checkpoint logs, and reports. Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

Brought in and worked with law enforcement, emergency personnel and firefighters to handle advanced situations.

Circulated among employees, visitors, and patrons to protect property and preserve order.

Skillfully operated hand-held devices and scanning machinery to complete through checks.

Responded to inquiries and requests for assistance from visitors and staff members. Apr 2010 May 2012

Starkville, Ms, United States

Monitored entrances and exits to control access and prohibit entry of unauthorized individuals.

Patrolled the premises to identify and quickly respond to suspicious individuals or activities.

Completed daily reports outlining regular activities and notable incidents, including theft and property damage.

Call Center Customer Service Representative

Sitel

Assisted with training and support for new call center team members. Followed escalation procedures to facilitate resolution for complex support issues. Interviewed customers to assess needs and entered all call information into account management system.

Maintained grace and efficiency in fast-paced high call-volume environment with very detailed expectations.

Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries.

Researched customer issues to determine potential solutions and provided high-caliber customer service.

Used Microsoft Word to document customer inquiries, interactions, and account updates.

Supported system security by verifying customer information prior to addressing any account issues.

Addressed and resolved customer complaints and account issues or escalated to management.

Used upselling techniques to suggest additional products or services to existing customers.

Maintained excellent customer satisfaction rate throughout course of employment. Completed order forms, calculated service charges, and collected deposits. Used proven techniques to increase sales and promote high-value products. Processed product orders, including entering customer orders and completing stock replenishment orders.

Updated accounts with customers' current personal and purchasing information. Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.

Sold products effectively by demonstrating product features, employing technical product knowledge to describe capabilities and limitations for customers. Determined charges for services requested, collected deposits or payments, and arranged for billing.

Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online. Helped resolve product returns, responded to shipping inquiries and answered order Aug 2007 Oct 2009

Meridian, Ms, United States

status questions.

Processed orders and coordinated delivery schedules to meet customer needs. Demonstrated in-depth knowledge and understanding of the product line, pricing structure, and gross profit objectives.

Completed more than 70 calls per day by following scripts and maintaining good call control.

Performed administrative support functions such as processing payments and reconciling accounts.

Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.

Quoted prices for items desired, explain credit terms and collected credit information to qualify customers.

Continuously met or exceeded daily service quality and performance scores. Engaged with customers to understand and resolve issues and answer product questions.

Documented compliance with company policies and procedures and wrote sales reports daily.

Advised customers about estimated delivery date and described service contracts and warranties.

Dietary Cook

Beverly Living Center

Cleaned work areas and equipment in accordance with sanitation requirements. Prepared and pre-portioned food for regular and therapeutic diets according to planned menu.

Recorded food, freezer, and refrigerator temperatures. Interacted with guests to obtain feedback on service levels and food quality. Inspected kitchen equipment and appliances to verify cleanliness and functional operation.

Maintained proper temperature of food during preparations. Assisted with maintaining proper inventory levels of supplies. Utilized Microsoft Word to compile and maintain records of food use and expenditures. Sanitized cutting boards and surfaces to avoid cross-contamination. Prepared meals on time to ensure schedules are kept and met. Assessed nutritional needs and diet restrictions of clients to develop and implement dietary care plans.

Stored and labeled all raw food in appropriate storage rooms, walk-in refrigerators, and freezers.

Served and cooked meals in accordance with planned menus and diet plans, including vegan, gluten-free, and low-carb diets.

Instructed 3 new staff members on proper food preparation, food storage, and use of kitchen equipment and utensils.

Jul 2021

Jackson, Ms, United States

May 2006

Macon, Ms, United States

Directed activities of workers assisting in preparing and serving food. Trained junior employees in the kitchen's procedures and strategies for working efficiently to meet fast-paced demands.

Regularly washed pots, pans and dishes to keep the kitchen clean and ready for the expected workload.

Adjusted the preparations to account for special dietary or nutritional restrictions. Apportioned and served food to facility residents, staff, and patrons. Cleaned and inspected galley equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation.

Forecasted the expected kitchen needs and ordered the appropriate level of supplies to avoid budget overages or food spoilage.

Trained new employees.

Cleaned and sanitized kitchen equipment, utensils and surfaces to protect the dinners from the risk of infection.

Followed recipes exactly to produce consistent food for the institution's batch preparations.

Washed pots, pans, dishes, utensils, and other cooking equipment. Properly portioned out food to control costs and meet the established nutritional guidelines.

EDUCATION:

Certificate : Phlebotomy

Med Lab Training Center

High School Diploma : Basic

Noxubee County High School



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