Customer Service Representative

ATOBA ZYNAT IDOWU

Email: ***********@*****.***

Address: Idi-Ishin Quarters, Jericho, Ibadan, Oyo State. Phone No: +234**********

PERSONAL STATEMENT

As a spirited young professional, I desire to channel my energy towards excellence and efficiency in an organization where individual and collective achievement is well appreciated and encouraged, and to make use of my interpersonal skills to achieve the goals of an organization that focuses on creating customer satisfaction and customer experience. EDUCATIONAL QUALIFICATION & PROFESSIONAL

DEVELOPMENT

B. A: Linguistics, 2nd Class (Upper Division)- Obafemi Awolowo University, Ile-Ife, Osun state.

CSRM: Customer Service & Relationship Management (2018) CSP: Customer Service Certification (Ison BPO 2019) SST: Soft Skills Training (Jobberman 2020)

WORK EXPERIENCE

i. Spectranet Limited; Inbound Customer Call Care Representative (ISON BPO, DUGBE, IBADAN, OYO STATE): September 2020- Till date Responsibilities

Maintain a positive, empathetic and professional attitude toward customers, at all times.

Communicate with customers about their experiences with the network and tag the feedback in the appropriate folder.

Responds promptly to customers inquiries, complaints and feedback about the network

ii. Spectranet Limited: Online Sales Associate & Social media Handler December 2019- September 2020

Responsibilities

As an online sales associate, I contact customers who shows interest in any of the products online and process the order by forwarding to the appropriate department for delivery.

Handling the social media page effectively, where I attend to live chat and also take sales leads from both the face book page and online shop. iii. National Youth Service Corps (NYSC): Administrative officer, Nigerian Prisons Service, Agodi, Ibadan, Oyo State. November, 2018- October, 2019. Responsibilities

Ensured effective management and distribution of information within the office

Files management, typing correspondence and documents and dispatching health and safety information for the whole office

iv. Brand Promoter; Dangote Flour Mills, Foodco Supermarket, Idi-Ape, Ibadan April, 2019- July, 2019

Responsibilities

Managed relationships with customers and ensured maximum sales promotion

Effectively serve walk in buyers and converted them to return customers through cordial and effective customer relations.

v. English Language Tutor: Solid Solutions, Pre-Varsity Coaching Centre, Ile-Ife December, 2017- August, 2018

Responsibilities

Prepared a structured lesson plans and modules for tutoring sessions according to the syllabus of their forthcoming examinations

Coached students effectively and covered the syllabus in preparation for UTME examination

COMPETENCE AND SKILLS

Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint.

Efficient in the use of CRM, Covalence and TTS.

Excellent analytical and problem solving skill

Excellent reporting, writing and oral communication skill INTERESTS AND AFFILATION

Creative thinking

Travelling

Researching

Internet Savvy

REFEREES

Available on Request

Contact this candidate