Benefits Analyst Development Consultant
Resume:
Le’Anita Battle
Rocky Mount, NC 27804
Telephone: 919-***-**** Email: ********@*****.***
Professional Experience:
RPH Oncall
Pharmacy Technician 10/17-present
Enter medication orders/prescriptions into the pharmacy computer system.
Receive patient admission, discharge, transfer, and medication order information from clients.
Retrieve and file prescriptions appropriately according to state and federal law.
Consult with Pharmacist, Doctor, and nurses to clarify discrepancy and prescription orders prior to filling to ensure patient safety.
Provide authorization codes to pull narcotics from pyxis, cubex, and emergency drug kit.
Maintain logs, records, and other required documentation
Comply with all pharmaceutical federal and state laws, rules and regulations.
Communicate with all healthcare professionals when acceptable and according to state law.
Walgreens
Pharmacy Technician 2/20-8/21
Entered and processed patient’s information and transactions accurately and efficiently.
Assisted pharmacist in all responsibilities, except those that require the judgement of a licensed pharmacist.
Assisted in data entry, inventory, stocking, dispensing, reporting and sales of prescriptions.
Complied with state and federal laws in regards to pharmacy, dispensing and sales of pharmacy and non-pharmacy products.
Maintained records and reports related to pharmacy functions, volume and sales.
Express Care Pharmacy
Pharmacy Data Entry Technician 9/20-3/21
Created and maintained patient’s records, including health and insurance information
Entered patient information and prescriptions into computer system.
Communicated with facilities, nurses, and doctors via phone and email to obtain refill authorization, and prescription clarifications.
Billed and resolved medication insurance claims/rejections
Assisted the pharmacist, under the direct supervision, in the practice of pharmacy, in accordance with local, state, federal, and company regulations.
Care Services, LLC
Client Service Representative-PBM, GeriScriptRx & MedCallRx7/16-3/19
Receive patient admission, discharge, transfer, and medication order information from clients in a call center environment.
Manage the transfer of information to selected fulfilment pharmacies and assisted in coordinating pickup and delivery of medication orders.
Communicate, interface, correspond, address, and follow up in response to general service needs, medication order processing, and information request.
Collect, troubleshoot and verify accuracy of data such as patient demographics, medication, names, strengths, and quantities.
Contact and document pharmacy contact information.
Provide information, as requested or needed, to clinical pharmacists and other staff, to assist in the accurate and timely completion of reports and med reviews for various clients.
Maintain patient confidentiality according to HIPPA and company standards.
Enter charges and credits for patient medications.
Resolve 3rd party insurance claim rejections and complete manual claim forms.
Xerox
Human Resource Benefits Analyst 8/07-10/2016
Handled confidential information with sensitivity and discretion.
Processed retirement cases from the notification of election to retire through the
confirmation of distribution of all benefits
Gathered information, researched/resolved inquiries and logged customer calls.
Informed customers about pension benefits prior to retirement or after death and help with completion of paperwork.
Prepared standard reports to track workload, response time and quality of input.
Provide counseling services to participants through inbound and outbound calls regarding benefits available to employees and their dependents.
Understood, applied and communicated conceptual elements of Benefits and Human Resources rules and regulations.
Performed as Subject Matter Expert for all questions relating to the death of an employee, retiree, survivor, or dependent.
Communicated to beneficiaries’ payable benefits to include: life insurance, pension, health & welfare, & 401k benefits.
Continuously monitored all records through company database to ensure timely benefit distribution.
Radiant Systems
Human Resource Learning and Development Consultant at Caterpillar, Inc., 4/06-8/07
Prepared and managed divisional and facility learning plans and budgets.
Maintained detailed learning records, data and metrics.
Created and maintained Individual Learning Plans. Supported individual requests for assistance in developing specialized learning plans in support of career and personal development initiatives.
Performed competency assessments to identify key, job related competencies and utilize the assessments to close defined learning gaps.
Identified and prioritized specialized technical and non-technical training needs for the business unit and recommend education and / or training solutions.
Conducted learning needs assessments and deployed training programs to satisfy defined learning needs.
Coordinated training for new hires, contract/agency workers to meet business needs.
Administered Web-based training to employees.
Served as an instructor, for technical and non-technical training.
IBM
Training Coordinator, 6/05-4/06
Provided leadership in the execution of corporate recruiting initiatives, strategic staffing plans, and the control of expenses and other related functions as needed.
Provided direction and leadership in developing, implementing, and delivering learning and e-learning programs that support the company’s goals and objectives.
Coordinated training programs to meet specific business needs of the company and create a well-trained, high-performance workforce.
Collaborated with management to promote and establish a mind-set where concepts such as job execution, organizational learning, continuous improvement and knowledge management become part of the corporate culture.
Conducted periodic assessment surveys to determine the need for and scope of training programs at all employee levels and to determine needed improvements.
Established metrics to evaluate the effectiveness of learning programs and communicate the results to management
DeVry University
Human Resource Assistant, 11/00-6/05
Supervised 25 employees.
Set up employee files.
Administered performance appraisal process and ensured timeliness of annual reviews.
Acted as a resource to employees in the areas of employment grievance, performance, management, conflict resolution, and professional development.
Coordinated and conducted interviews and exit interviews for employees.
Distributed payroll/timesheets, purchase orders, and check request, student honor certificates, and ordered desk copies of text and materials.
Assisted in the preparation and participated in student registration, graduation activities and coordinated the Senior Project Fair.
IBM
Human Resource Administrative Assistant, 5/94-10/00
Balanced, processed and posted payroll month-end journal entries.
Monitored the distribution and tracking of labor reports.
Communicated regularly with customers and vendors.
Implemented and maintained various databases to keep track of executive briefings, charts, purchase orders, bills of lading and accounts receivable.
Reconciled invoices and submitted for payment.
Attended meetings; taking and distributing minutes.
Made travel arrangements, prepared travel expense reports.
Education:
DeVry University
Bachelor of Science in Technical Management
June 2005
Associate of Applied Science in Electronics and Computer Technology
October 2002
Microsoft Office Certified
August 1997
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