VICTORIA OLIVEIRA
*** ***** *** **, **********, MA 01702
774-***-**** *********@*****.***
SKILLS
Fluent in English and Portuguese
Strong interpersonal skills
Time management and organization
Great collaboration and communication skills
Microsoft Office and Google Drive proficiency
Experience in de-escalating stressful situations for children and between children
Emotionally intelligent
EXPERIENCE
Framingham Public Schools Framingham, MA
Mentor’s Aide Feb 2017 – June 2017
Resolving conflict between children
Effectively helping children complete their homework
Supervising small groups during activity time
Supervising children during play time
Attending Professional Development courses held by Framingham Public Schools Nobles Day Camp Dedham, MA
Junior Counselor June 2017 – Aug 2017
Supervising large groups of children at camp activities
Leading unit time once a week
Lifeguarding during swimming lessons and free swim
Working closely with co-counselors to plan activities for group time Private Family Hopkinton, MA
Nanny/Dog Walker Aug 2017 – May 2019
Helping children complete homework and special assignments daily to support academic performance
Building relationships with children by regularly discussing school, friends and favorite activities
Performing light housekeeping duties such as preparing meals, cleaning the kitchen, laundry, tidying up bedrooms, dusting and sanitizing play areas
Coordinating drop-off and pick-up times for both children according to school schedules and driving to multiple extracurricular commitments
Monitoring animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs
Feeding animals twice daily and constantly refilling water dish for fresh water supply
Walking dogs at appropriate pace for breed, age and abilities Framingham Public Schools
Framingham, MA
Mentor Feb 2019 – Feb 2020
Creating creative 8-week club lesson plans
Working with Mentor Aide to plan out each afternoon
Providing snack for children
Leading circle time daily
Leading lessons and activity time
Attending Professional Development courses held by Framingham Public Schools Nelson J. Huang Family Dental, LLC. Framingham, MA Office Manager Jan 2020 – Present
Answering phone calls with respectful and helpful manner to help patients book necessary appointments
Speaking with Dental Insurance Companies regarding patients’ coverage, eligibility and claims
Cleaning and disinfecting office up to CDC Guideline standards
Contacting multiple specialty Dental Offices and discussing cases on mutual patients
Translating any questions or concerns that patients have for the Doctor from Portuguese or Spanish to English
Translating treatment plans and explanation of treatments to patients from English to Portuguese or Spanish
Scheduled meetings for the doctor
Entered data into patient’s files
Worked with Eaglesoft, Excel, Microsoft Word, etc. EDUCATION
Framingham High School
Framingham, MA
● Class of 2016 3.2 GPA
AWARDS AND ACKNOWLEDGEMENTS
CPR/First Aid Certified
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