Miles Stanley Keller
**** ****** **** **** ******* Pass Texas 783336
***************@*****.***
EXECUTIVE SUMMARY
Accomplished technical project manager, helping many companies strengthen their competitive position and improve business processes while delivering highly effective innovative IT solutions to large enterprises. Bringing a wide range of demonstrated client focused consulting and technical project management experience within various global industries including aerospace, engineering, local-state government, banking, retail/wholesale, consumer goods, retail, manufacturing, travel & hospitality.
CORE COMPETENCIES
Digital Transformation
Cloud, Collaboration and Workplace
Infrastructure Technologies
Site-Reliability-Engineering (SRE)
Microsoft Teams
Active Directory (AD)
Group Policy (GPO) Management
IT Service Management (ITSM V3)
Service Level Agreements (SLA)
Incident Management
Problem Management
Release Management
Change Management / Configuration Management / Service Requests
Global Service Delivery
Cross-functional team leadership
Budget Management
Business integrations
Key Relationships / Partnership Management
Continuous Service Improvements
IT Leadership, Strategy, Design, Road Maps
Office 365 Migration
Active Directory design, Build and Migrate
Intune design, setup and Migration
Business Process
Management Consulting
Asset Management
Disaster Recovery (DR)
Business Continuity (BC)
Event Management / Cyber Security
0365 exchange setup and secure
Program Management
Project Management Plan and execution
Agile / Waterfall / DevOps principles
Cloud to Cloud Migration
HIGHLIGHTED ACCOMPLISHMENTS
Managed complex implementations using Agile & Waterfall methodologies, an agile example was DEP; waterfall methodology included Office 365, PC imaging, packaging and OS patching.
Achieved staffing reduction and service improvements by implementing enterprise management frameworks, automation, modern self-service and AI technologies decreasing operating expenses by 30-40%.
Restructured Service Delivery organizations using ITIL V3 (Plan/Build/Run), Agile and DevOps principles; raising Service Level compliance to 98% and reducing Mean Time to Resolve by 25%.
Enabled early detection and response to zero-day exploitations leveraging PowerBI to drive real-time compliance Dashboards for OS, Office 365, and Antivirus health; reducing reaction time by 10-fold.
Led virtualization initiatives utilizing VMware, achieving increased capacity while gaining a 4-fold reduction in physical footprint.
Intune setup
Setup o365 exchange
Migrate AD
Accomplished a Office 365 migration of 20,000+ employees and AD consolidations of numerous business domains & introduced Single-Sign-On and multifactor authentication.
Realized Digital transformation with Cloud Collaboration tools, Office 365, Teams, SharePoint, OneDrive, global mobility and co-authoring; achieved adoption rates of over 80%.
Creativity established the use of innovative AI technologies to improve service and reduce Service Desk annual cost by $250K.
Obtained an on-premise data center reduction of 80% with the movement to AWS & Azure Cloud environments.
Improved investment decision making and flexibility to adapt to dynamic business demands with the rollout of a Project & Portfolio Management system resulting in more realistic project timelines and better proactive hiring plans.
Championed Windows 7 to 10 upgrade within a 10,000 global window footprint.
Workplace is a communication tool that connects everyone in your company, even if they're working remotely. Use familiar features like Groups, Chat and Video
RECENT EMPLOYMENT HISTORY
SMALL LIST OF PROJECTS
COGNIZANT TECHNOLOGY SOLUTIONS OCT 2010 – JUNE 2021
AXAXL SCRUM Master – (November 2020 to June 2021) ran Scrum team to move applications form a privet datacenter to Azure and AWS. Moved all servers from privet cloud to Azure. Ran 5 SCRUM teams of 10 people each.
Items moved:
Exchange
Custom applanations
SharePoint
Active Directory
Power BI
And all other applactions
Project Manager for KCI a 3M company – (Dec 2019 to Oct 2020) Migration to o365 “Azure”, setup and configured Intune, exchange, SharePoint and Exchange. Upgraded all on prem servers to 2016 and migrated AD from KCI to 3M
Key Achievements:
Using Agile keep project on track and completed 2 months early. Handled the setup of Intune and the AD migration.
Keep budget on track. And handled all team members
Lead the agile framework and trained team members on the workings of Agile.
Keep management UpToDate with all reporting.
Setup AZURE connection and setup azure AD. Moved SQL servers to azure
Kaiser Permanente - Senior Project Manager (Feb 2019 to Nov 2019) Managing migration efforts to a new FaaS cloud storage solution. Developed overall NAS storage migration plan and move groups for 6 data centers. Completed initial test migrations, now conducting production migrations working with KP application teams and incumbent service provider.
Key Achievements:
Managed the design, build and migration of the Cloud storage
Managed all staffing
Managed all reporting and interaction with incumbent service provider
Setup Intune and Exchange in o365
Voya – Architect/Project Manager (Oct 2017 to Jan 2019) Serving in a hybrid architecture/program management role, Rick led efforts to plan infrastructure related application remediation in preparation for new data center migrations. Conducted 60+ architecture governance design reviews. Large migration effort with over 12,000 total servers. Migrated Voya’s total AD from one datacenter to a newly built datacenter and upgraded all DC servers. Migrated 1000 servers to Azure, setup and migrated exchange, setup Intune for all company phones and setup their new Teams site.
Key Achievements:
Migrated servers to o365
Managed all staffing
Setup Intune and was involved in all testing
Went to remote location to configure managers phones
Alaska Air – Technical Project Manager (Jul 2016 to Sep 2017) Coordinated technical efforts to perform business critical application mapping and discovery. Performed architectural interviews with client Enterprise Architects & Cognizant Architects to establish next-gen Cloud-compute initiatives, delivering quality data analysis of 1,200 enterprise applications. Updated Workplace communication tool
Key Achievements:
Migrated servers to o365
Managed all staffing
Setup Intune and was involved in all testing
Setup 0365 exchange and migrated all mail boxes
PREVIOUS EMPLOYEMENT:
Helix Energy Solutions Group Oil & Energy Houston, TX Jan 2009 Oct 2010
Setup SharePoint online to give oil ships access to safety data
Robbins-Gioia, LL Management Consulting Alexandria, Virginia 1998 - 2009
Worked projects for DoD caried top secret clearance
Planergy Inc 1980-1998
Worked automation projects
EDUCATION
Bachelor’s Degree in Computer Science, University of Incarnate Word,
PROFESSIONAL INDUSTRY-STANDARD CERTIFICATIONS
PMP
Scrum Methods: The Basics, Scrum: Advanced
Microsoft Azure: Implement Azure Active Directory
Agile Foundations, DevOps Foundations: Lean and Agile
TECHNICAL COMPETENCIES
MCSE SharePoint 2013,2016
MCTS: Windows Server 2008 Active Directory: Configuration
MCTS: Windows Server 2008 Applications Infrastructure: Configuration
MCTS: Windows Server 2008 Network Infrastructure: Configuration
Microsoft Certified Trainer (MCT)
Project Management Professional (PMP)
Security +
A+
In process Azure
CSM AGILE SCRUM MASTER